Scammers don't only start their conversations online.
Financial institutions are seeing an increase in phone scams where callers claim to be from a reputable organisation requesting information or assistance. Common organisations scammers use to gain your trust include utility companies including telephone and internet providers, financial institutions, software companies, technical support helpdesks or government agencies. See the below information on 2 common scams that might target you via the phone, leading to financial loss.
Remember to protect your Secure Code like your password or PIN
To protect the security of your accounts, never disclose your Secure Code – or any Bank of Melbourne Internet Banking access codes – to others.
For better protection from phone scams:
- Keep all access codes (e.g. Card PIN, Internet Banking password, Secure Code) secret and secure. Never share this information over the phone or via email.
- Never give a stranger remote access to your computer
- Do not share your personal or account details unless you contacted a company directly on a trusted number.
- If you receive a call requesting personal or security information, ask for a reference number and call the company back on a trusted number (i.e. phone book) before you share any details
- If you think you have provided your personal details to scammers, or given them access to your computer, contact us immediately on 13 22 66.
Remote Access Scams
A remote access scam is when someone contacts you to request you download software or use an app that shares remote access to your device.
Sharing access to your computer or mobile enables a third party to see and control all information on your device. Scammers coerce you into logging on to internet banking, sharing your secure codes and performing transactions. They may also use this access to steal your personal data or gain access to your friends and family’s information.
An investment scam is where scammers convince you to invest in “high return” investments. The investments vary widely and may be in shares, real estate, bonds, mortgages, options or foreign currency trading, bitcoin, even betting syndicates and foolproof prediction software.
Scammers may claim to be bankers, stock brokers, financial planners or other investment professionals, they may seem knowledgeable on investment matters and even send you links to legitimate looking fake websites and prospectus documents. Often the account name you are directed to pay differs to that of the investment company.
Online investment scams have been known to use celebrities’ names and pictures (without them knowing) to endorse their schemes.