Close account

Accounts that you can close online

If you’re an existing Bank of Melbourne customer registered for Internet Banking, you may be able to close your personal transaction or savings accounts using Internet Banking or the Bank of Melbourne App; if the account is in your name.

Contact us to close other types of accounts

There are several personal transaction or savings accounts that you can’t close by submitting this online request. These include:

Passbook accounts
Self managed super accounts
Share trading accounts
Term Deposit accounts
Accounts held by a customer who’s under 14 years old
Home loan offset accounts
Joint accounts requiring two or more account holders to sign (see below)

If you wish to close any of the above accounts, call us or visit a branch with one of the following documents and your passbook (where applicable):

Australian drivers licence
Passport
Photo ID issued by the Australian Government

Joint accounts requiring two or more account holders to sign

If the account requires two or more account holders to sign or provide approval, you will not be able to close accounts through this online request. Please either speak to your relationship manager or visit a branch with the account holders required to operate the account. Each account holder must bring their debit card (if applicable) that is linked to the account you wish to close and one of the following documents with them:

Australian drivers licence
Passport
Photo ID issued by the Australian Government

Before you close your account

Account balances

If there’s a positive or negative amount in your account, transfer funds from or to your account to ensure that the balance is $0 before you submit a request to close it. Requests to close an account with a negative balance may be declined.

Regular payments and deposits

Cancel any direct debits, PayTo agreements, direct credits and recurring payments and set them up with another eligible account to ensure that the payments you regularly make or receive are not disrupted.
If you’ve authorised us to make periodical payments (e.g. a home loan repayment), these will be cancelled once your account is closed.
If you need a summary of regular payments you’ve made and received, keep your account open until the request has been processed.

Transaction accounts linked to savings accounts

PayID

Investment and cash management accounts

Final account statements

If the account you’re closing is the only Bank of Melbourne account you have, you won’t have access to Internet Banking, the app and eStatements after the account is closed. We recommend storing copies of your account statements before closing your account. We’ll send your final statement as a paper statement to the postal address stated in Internet Banking, so please check that your address is up to date.
Customers who’ve opted for paper statements will also need to check that the postal address in Internet Banking is correct as the final copy will be sent to this address.
If you’ve been receiving eStatements, you can find your final and previous statements in Internet Banking.

Personal cheques

How to close your account

Logon to the Bank of Melbourne App or to Internet Banking to submit a request.

Close account Close account

After your account is closed

Debit cards linked to one account

For your security, destroy the card used to access the account.