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Accounts that you can close online

If you’re an existing Bank of Melbourne customer registered for Internet Banking, you may be able to close your personal transaction or savings accounts using Internet Banking or the Bank of Melbourne App; if the account is in your name, including for sole traders.

Looking to close a Business Savings or Transaction account? Click here.

Contact us to close other types of accounts

There are several personal transaction or savings accounts that you can’t close by submitting this online request. These include:

  • Passbook accounts
  • Self managed super accounts
  • Share trading accounts
  • Term Deposit accounts
  • Accounts held by a customer who’s under 14 years old
  • Home loan offset accounts

If you wish to close any of the above accounts then call us, or visit a branch with one of the following documents and your passbook (where applicable):

  • Australian drivers licence
  • Passport
  • Photo ID issued by the Australian Government

Joint accounts requiring two or more account holders to sign

Joint account owners will need to be registered with Internet Banking in order to provide approval to close an eligible joint account online when the operating rule on the joint account specifies more than one to sign. If there are not enough joint account holders registered, you will not be able to close the joint account online. Please speak to your Relationship Manager or visit a branch  with the joint account holders required to operate the joint account. Each joint account holder must bring their debit card (if applicable) that is linked to the joint account you wish to close and one of the following documents:   

  • Australian drivers licence
  • Passport
  • Photo ID issued by the Australian Government

Before you close your account

If there’s a positive or negative balance in your account, transfer funds from or to your account to ensure that the balance is $0 before you submit a request to close it. Requests to close an account with a negative balance may be declined.

How to close your account

Logon to the  Bank of Melbourne App or to Internet Banking to submit a request.

After your account is closed

If you have a debit card linked to one account only, please destroy the card after closing your account.

If your debit card is linked to multiple accounts, you can continue to use your card with the remaining accounts.

Important information

PayTo® is a registered trademark of NPP Australia Limited.

PayID® is a registered trademark of NPP Australia Limited.