Here’s how we can help you cancel your direct debits.
Before you cancel a regular payment, check whether the payment has been set up as a direct debit or a recurring payment. This will help determine how to cancel the regular payment.
A direct debit is a regular automatic payment that authorises a merchant or service provider to withdraw an agreed amount of money from your nominated account. Direct debits are set up from an eligible transaction or savings account, using your BSB and Account Number.
We can help you cancel a direct debit payment.
A recurring payment is a regular automatic payment that authorises a merchant or service provider to charge your debit or credit card. Recurring payments are set up from your debit or credit card using your 16-digit card number, expiry date and the CVC number on the back of your card.
If you’d like to cancel a recurring payment, you’ll need to contact the merchant directly.
If you ask us to cancel a direct debit from your Bank of Melbourne account, we’ll process your request.
If you’d like to speak to someone over the phone to cancel your direct debit, give us a call on 13 22 66, Mon-Sat 8am-8pm (EST).
Visit your local branch
Cancelling your direct debit doesn’t cancel your contract with the merchant or service provider. If you still owe the merchant or service provider for their service or utility, you’ll need to make alternate payment arrangements with them.
We understand that life can take unexpected turns. If you’re experiencing financial difficulty and are unable to meet your regular financial commitments, please let us know. We are here to help.
To speak to someone from our Bank of Melbourne Customer Assist team please call:
1800 600 266, Mon-Fri 8am-8pm (EST), Sat 9am-6pm (EST)
Alternatively, you can obtain free independent advice from a Financial Counsellor by calling the National Debt Helpline. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.
Contact the National Debt Helpline on 1800 007 007.
For more information visit Bank of Melbourne assist.