Skip to main content Skip to accessibility page Skip to search input

Products and services

Concession account

Customers that hold either a Commonwealth Seniors Health Card, Health Care Card or Pensioner Concession Card can apply for a concession account.

Find out more about concession accounts

Online applications for credit cards, personal loans and home loans

Applications for credit cards, personal loans and home loans can be done online. Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call 13 22 66 or visit your local branch.

Debit cards

The majority of our new and replacement Visa Debit cards all have accessibility features built into them making these cards accessible for all. The cards have tactile raised braille dots and an accessibility notch. The braille dot represents the letter D allowing for vision-impaired customers to easily identify their debit card and the accessibility notch allows customers to easily orientate their debit card when inserting it into a Point Of Sale machine or ATM.

Credit Cards

The majority of our new and replacement credit cards all have accessibility features built into them making these cards accessible for all. The new Vertigo, Amplify Platinum and Amplify Signature cards have tactile raised braille dots and an accessibility notch . The braille dot represents the letter C allowing for vision-impaired customers to easily identify their Credit card and the accessibility notch allows customers to easily orientate their Credit card when inserting it into a Point Of Sale machine or ATM.

Extra care flag

The extra care flag removes the necessity for you to repeat yourself and helps the staff member support you with your inquiry. If you’d like to consent to having an extra care flag on your account, please contact our friendly branch staff or Customer Care team.

Bank@Post

Our partnership with Australia Post means that customers can access banking services at their local Australia Post Office, across more than 3,500 outlets Australia-wide. Customers are required to use a debit or credit card in order to transact at Australia Post.

For more information on Bank@Post, go to the Australia Post website.