Products and services

EFTPOS Now terminals

Our EFTPOS Now terminals all have accessibility features to support cardholders who are blind or vision-impaired using touchscreen terminals. Terminals periodically play an accessibility chime on the card screen. Cardholders can choose to activate assistance mode which offers large font size, colour contrast options and audio, or accessibility mode which offers audio instructions, tactile markers and a blank screen for secure PIN entry. Our training mode provides an end-to-end simulated audio guide of accessibility mode. Find out more about using the accessibility features.

Online applications for credit cards, personal loans and home loans

Where possible we’ve made our online applications meet accessibility requirements. If you have an accessibility requirement and need additional support, please call (03) 8536 7889 or visit your local branch.

Colour tipping for credit and debit cards

For our vision impaired customers we can emboss and contrast colour tip your card to enhance visibility. Order a free replacement of your existing card with embossing and contrast colour tipping by contacting us on (03) 8536 7889.

Debit cards

The majority of our Visa Debit cards have accessibility features built into them making these cards accessible for all. The cards have tactile raised braille dots and an accessibility notch. The braille dot represents the letter D allowing for vision-impaired customers to easily identify their debit card and the accessibility notch allows customers to easily orientate their debit card when inserting it into a Point Of Sale machine or ATM.

Credit cards

The majority of our credit cards have accessibility features built into them making these cards accessible for all. The new Vertigo, Amplify Platinum and Amplify Signature cards have tactile raised braille dots and an accessibility notch. The braille dot represents the letter C allowing for vision-impaired customers to easily identify their Credit card and the accessibility notch allows customers to easily orientate their Credit card when inserting it into a Point of Sale machine or ATM. 

Mel - Virtual assistant

Mel, Bank of Melbourne's virtual assistant, is accessible once signed into your online banking. Mel is another way to ask questions or find information at any time. Mel best understands by asking a short question in natural language, just as you would to another person. An example of this is “How do I open an account?” or “How do I order a replacement card?”. If Mel is unable to assist with your enquiry and you have an accessibility requirement, you can let Mel know (e.g. “I am Deaf” or “I have a speech impediment”) and you may be offered an escalation to a human agent if contacting within business hours.

Extra care flag

We’re here to support our customers, and extra care flags on your banking profile help us be there for you in tough times. If you’d like more information, including how to give your consent for an extra care flag, please call us or visit your local branch.

Easy English guides

Find an Easy English guide to help in all sorts of situations.

Easy English is a way of writing that helps people understand important information easily.

Our Easy English guides:

Financial difficulty (PDF 1MB)

Domestic violence/financial abuse (PDF 1MB)

Elder financial abuse (PDF 2MB)

Scams (PDF 2MB)

Gambling and financial difficulty (PDF 1MB)

Help from an interpreter (PDF 1MB)