What to do if you have been targeted
If you suspect you have been the target of fraud or scams, or your identity has been stolen or compromised in any way, please contact Bank of Melbourne immediately on 13 22 66 and report the incident (or +61 3 8536 7870 if calling from overseas).
Forward suspicious emails to email@example.com or sms/text messages to 0447 214 629, then delete the email or message.
We can investigate and assist with suspected fraudulent activity on the accounts and services held with us.
Bank of Melbourne has partnered with IDCARE, Australia & New Zealand's National Identity & Cyber Support Service, to provide additional support to our customers in these situations.
IDCARE provides free, confidential support and guidance to people who have been targeted by fraud, scams, identity theft or compromise.
They can help create a tailored response plan for your personal situation – not only in relation to financial accounts but also any other personal details, phone or email accounts, utilities, social media accounts etc that may be impacted.
Stay in the know
We also recommend you register for Stay Smart Online Alert Service, a free Government run service to alert you of new online threats as they are identified.