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Unsure if your transaction is a fraud, scam or dispute

Chat now with Mel

Logon to Internet Banking and chat to Mel, our virtual assistant, to help determine your next steps. Within your Internet Banking, select “Contact Us” and then “Chat now” to start the conversation.

Have an existing scam case?

Already reported  your scam case and looking for an update?

What to do if you have been targeted

If you suspect you have been the target of fraud or scams, or your identity has been stolen or compromised in any way, please contact Bank of Melbourne immediately on 13 22 66 and report the incident (or +61 3 8536 7870 if calling from overseas).

Forward suspicious emails to hoax@bankofmelbourne.com.au or SMS/text messages to 0447 214 629, then delete the email or message.

We can investigate and assist with suspected fraudulent activity on the accounts and services held with us.

If you have received an email that you have identified as fraudulent or a scam and it contains BSB and Account numbers, it’s always a good idea to report this through to us, before deleting it from your inbox and deleted items.

It’s important to make sure that you don’t click on any links or open any attachments in the email to help prevent your device becoming infected with malware.

Sending this information to us assists in identifying potentially fraudulent bank accounts, to help all protect all our customers who may unknowingly be the target of a scam

Emails can be reported to hoax@bankofmelbourne.com.au

Unrecognised card transaction

Seeing an unfamiliar charge on your credit card statement can be very stressful. When this occurs we recommend a few simple steps to help you resolve this issue

Find out more

Lost or stolen cards

Lost, stolen or misplaced cards can be locked for 15 days or permanently cancelled.

Find out more

Additional support

Bank of Melbourne has partnered with IDCARE, Australia & New Zealand's National Identity & Cyber Support Service, to provide additional support to our customers in these situations.

IDCARE provides free, confidential support and guidance to people who have been targeted by fraud, scams, identity theft or compromise.

They can help create a tailored response plan for your personal situation – not only in relation to financial accounts but also any other personal details, phone or email accounts, utilities, social media accounts etc that may be impacted.

You can contact IDCARE toll-free on 1800 595 160, or visit their website idcare.org.

Stay in the know

We recommend you register for Scamwatch scam alerts, an Australian Government initiative service designed to alert you of new online threats as they are identified.

For more information on keeping you, your family and your business safe, as well as reporting scams or other cybersecurity incidents, visit the Australian Cyber Security Centre (ACSC) at cyber.gov.au

We protect you

Learn more about how we protect you, Bank of Melbourne Secure and our security technologies.

Protect Yourself

Find out simple hints and tips to protect yourself from fraud and scams.

Types of scams and fraud

Scammers are very active in our community. The more we know about scams and share this knowledge with family and friends the better we’ll be at protecting each other and reducing their impact on the community.