If you suspect you have been the target of fraud or scams, or your identity has been stolen or compromised in any way, please contact Bank of Melbourne immediately on 13 22 66 and report the incident (or +61 3 8536 7870 if calling from overseas).
We can investigate and assist with suspected fraudulent activity on the accounts and services held with us.
If you have received an email that you have identified as fraudulent or a scam and it contains BSB and Account numbers, it’s always a good idea to report this through to us, before deleting it from your inbox and deleted items.
It’s important to make sure that you don’t click on any links or open any attachments in the email to help prevent your device becoming infected with malware.
Sending this information to us assists in identifying potentially fraudulent bank accounts, to help all protect all our customers who may unknowingly be the target of a scam
Emails can be reported to email@example.com
Seeing an unfamiliar charge on your credit card statement can be very stressful. When this occurs we recommend a few simple steps to help you resolve this issue
Bank of Melbourne has partnered with IDCARE, Australia & New Zealand's National Identity & Cyber Support Service, to provide additional support to our customers in these situations.
IDCARE provides free, confidential support and guidance to people who have been targeted by fraud, scams, identity theft or compromise.
They can help create a tailored response plan for your personal situation – not only in relation to financial accounts but also any other personal details, phone or email accounts, utilities, social media accounts etc that may be impacted.
We recommend you register for Scamwatch scam alerts, an Australian Government initiative service designed to alert you of new online threats as they are identified.
For more information on keeping you, your family and your business safe, as well as reporting scams or other cybersecurity incidents, visit the Australian Cyber Security Centre (ACSC) at cyber.gov.au