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Additional support

What to do if you have been targeted

If you suspect you have been the target of fraud or scams, or your identity has been stolen or compromised in any way, please contact Bank of Melbourne immediately on 13 22 66 and report the incident (or +61 3 8536 7870  if calling from overseas).

Forward suspicious emails to or sms/text messages to 0447 214 629, then delete the email or message.

We can investigate and assist with suspected fraudulent activity on the accounts and services held with us.

Additional Support

Bank of Melbourne has partnered with IDCARE, Australia & New Zealand's National Identity & Cyber Support Service, to provide additional support to our customers in these situations.

IDCARE provides free, confidential support and guidance to people who have been targeted by fraud, scams, identity theft or compromise.

They can help create a tailored response plan for your personal situation – not only in relation to financial accounts but also any other personal details, phone or email accounts, utilities, social media accounts etc that may be impacted.

You can contact IDCARE toll-free on 1800 595 160, or visit their website

Stay in the know

Keep up to date with the latest information on scams, and what you can do to protect yourself, via the Security Centre on our website.

We also recommend you register for Stay Smart Online Alert Service, a free Government run service to alert you of new online threats as they are identified.