Using your account

You can contact us and request that we send a cancellation request on your behalf, and if needed, block any further payments.

Alternatively, Direct Debits can be cancelled with the merchant/company they were established with. This will ensure the payment is cancelled within the conditions of the agreement.

Please note, unlike Direct Debits, Bank of Melbourne is unable to cancel a regular payment (also known as a recurring card payment) on your behalf. Until you cancel your authority, the merchant is entitled to request Bank of Melbourne to debit the card account and Bank of Melbourne is obliged to process this request. If the merchant does not comply with your request to cancel the authority, you need to provide Bank of Melbourne with a copy of the correspondence with the merchant to enable Bank of Melbourne to dispute the relevant transaction(s) on your behalf.

If you currently haven’t got a PIN, or you can’t remember one that was issued to you, or want to change your current PIN, you can request a PIN for your credit or debit card:

• Online any time, if you haven’t already done so, simply register for Internet, Mobile and Tablet Banking. You will need to provide a valid phone number for Bank of Melbourne Secure Code service. Once you’re logged in, click on the Change card PIN link in the Manage my accounts menu of internet banking or the Services menu of mobile banking to reset your PIN at any time. You don’t need to know your existing PIN, however, authorisation will be required via the Secure Code service. Or;
• Via a Bank of Melbourne ATM^ or by visiting your local Bank of Melbourne branch with your card and identification. Please note to change your PIN at a Bank of Melbourne ATM you will be required to know your current PIN. Or;
• To be mailed to you by calling us on the numbers below or visiting your local branch. If you choose to have your PIN mailed out to you, this will take 5-7 business day.

For customers overseas, please phone our Customer Service Team on +61 3 8536  7870 - 24 hours, 7 days.

Effective 20 March 2013, the Terms and Conditions for your deposit account were updated to reflect the standards of the ePayments Code.

What is the ePayments Code?

The ePayments Code is a voluntary Code regulating electronic payment transactions, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and BPAY. Detailed information about the Code can be found on the ASIC website.