To our customers
Bank of Melbourne has and continues to support our customers and community through the good and tough times.
Our priority is to protect our people while remaining open for business so we can support you and the Australian economy through this difficult period.
We have been closely following advice from the Australian Government Chief Medical Officer to keep our people, customers and workplaces safe. We have implemented preventative hygiene measures across our business, and we have plans in place to keep our branches, call centres and online banking open.
We understand the COVID-19 situation may create uncertainty or financial pressure for some of our customers. We care. And we can help.
That’s why we have released COVID-19 Customer Support, a range of support measures for personal and business banking customers. Financial assistance may be also available to reduce or defer your repayments in the short term.
If you have financial concerns, please contact us early so we’re aware of your situation and can support you through it.
From the team at Bank of Melbourne we wish you and your family best wishes to stay safe and healthy over the coming months. We’re here to help with your banking needs in any way we can.
Need help registering for online banking? Click here. Please have your 8-digit Customer ID or card number ready to complete your registration.
If you are already registered for online banking please make sure you update your contact details so we can stay in contact with you.
Chief Executive Officer