Sign in Help

1. Use the keyboard of your computer to type the unique eight-digit customer number issued to you by Bank of Melbourne when you registered for WinTrade.
2. Use the onscreen keypad displayed on the sign-in screen to enter your chosen password for WinTrade. Your password must be six characters in length, start with a letter and contain at least one number.

The onscreen keypad was introduced to provide added password protection. You do not need to use it to enter your customer number.

1. Direct your cursor over the letter or number you want to select and click on it with your mouse.
2. A dot will appear in the input field below for each character you select.
3. Once six dots are displayed in the input field, you have entered your password. Direct your cursor over the "sign in." icon and click on it with your mouse.

1. Press the "Tab" key on your keyboard to move forward to the letter or number you wish to select.
2. If you wish to move in the reverse direction, press and hold the "Shift" key, then press the "Tab" key to move backward to the letter or number you wish to select.
3. Use the space bar on your keyboard to select the letter or number.
4. A dot will appear in the input field below for each character you select.
5. Once six dots are displayed in the input field, you have entered your password. Tab to the "sign in" icon and press the "Enter" key on your keyboard.

Passwords are not case sensitive. Just select the letters and numbers of your password using the onscreen keypad.

You may be using an incompatible browser. Please refer to our Frequently asked questions for details about the browsers we currently support.

Please contact your WinTrade Company Administrator(s) who can reset your password.  If your Company Administrator is unable to reset your password, please contact your Trade Service representative (8am to 5pm AEST).

The WinTrade sign-in screen is made up of two sections:

Section 1 - "Enter your customer number using your keyboard" with an input field to capture the information.

Section 2 - "Enter your password using the buttons below" followed by the onscreen keypad consisting of three rows of selectable buttons:

• The first row represents the numbers 1 to 0
• The second row represents the letters A to M
• The third row represents the letters N to Z.

Finally, below the onscreen keypad, you will find:

• A selectable icon reading "clear" that allows you to re-enter your password if you make a mistake
• An input field that displays dots to correspond with each password character entered
• A selectable icon reading "sign in" that allows you to submit your customer number and password details for authentication once you have successfully entered them.

In order to make the WinTrade application easier to use for all customers who have this facility, we've developed a number of accessibility features within the current limitations of the software. We will continue to work on ways to make the application compatible with a variety of assistive technologies such as screen readers, screen magnifiers, voice recognition systems and other special devices.

The changes we have made, and will continue to work on, should assist WinTrade customers with disabilities to have better access to the WinTrade platform and make it easier for them to use.

We have invited an expert on website usability and accessibility, who advises corporate and government clients throughout Australia, to work with us on improving the accessibility of WinTrade. He has undertaken a review of the WinTrade application and has assisted in determining ongoing priorities.

Should you or any of your employees experience accessibility issues with WinTrade please contact Bank of Melbourne so we can work with you and seek to overcome any challenges or provide an alternative process until accessibility issues are addressed.

Contact Trade Finance on 1300 550 241