Visa Debit Card Migration FAQs
Personal
Learn what to do if you received a Debit card closure notice for an inactive Debit card. Make an eligible transaction within 60 days to stay eligible for a new Bank of Melbourne Visa Debit card.
Received your new Bank of Melbourne Visa Debit card? Add it to your digital wallet via the Bank of Melbourne App to start making secure contactless payments online and in-store.
Learn what to expect during the Debit card to Bank of Melbourne Visa Debit card transition, including key dates, delivery details, how to update your contact info, and what happens if you don’t activate your new card.
Received your Bank of Melbourne Visa Debit card? Set a PIN and activate your card via Internet Banking or the App.
Find out which existing Debit cards are being replaced as part of the transition to the Bank of Melbourne Visa Debit card.
Learn how to update your recurring payments when transitioning from a Bank of Melbourne Debit card to a new Bank of Melbourne Visa Debit card.
Learn how limits are split and how to update them via Internet Banking or the Bank of Melbourne App.
Received a Debit card closure notice? Learn what to do if you already have a Bank of Melbourne Visa Debit card linked to the same account.
Learn what to do if your existing Debit card or Bank of Melbourne Visa Debit card is lost or stolen during your card transition, including how to temporarily lock or report your card and request a replacement.
Waiting for your new Bank of Melbourne Visa Debit card? Learn what to do if it hasn’t arrived.
If your card has been closed during the transition, find out how to request a new Bank of Melbourne Visa Debit card.
Supporting someone transitioning to a new Bank of Melbourne Visa Debit card? Learn what to expect, how to manage card settings, update contact details, and ensure secure access during the change.
Business
If you'd like a cardholder to continue accessing your Business account, you’ll need to request for a new card that’s linked to your Business account.
Learn what to expect during the Debit card to Bank of Melbourne Visa Debit card transition, including key dates, delivery details, how to update your contact info, and what happens if you don’t activate your new card.
Received your Bank of Melbourne Visa Debit card? Set a PIN and activate your card via Internet Banking or the App.
Find out which existing Debit cards are being replaced as part of the transition to the Bank of Melbourne Visa Debit card.
Learn how to update your recurring payments when transitioning from a Bank of Melbourne Debit card to a new Bank of Melbourne Visa Debit card.
Learn how limits are split and how to update them via Internet Banking or the Bank of Melbourne App.
Received a Debit card closure notice? Learn what to do if you already have a Bank of Melbourne Business Visa Debit card linked to the same account.
Learn what to do if your existing Debit card or Bank of Melbourne Visa Debit card is lost or stolen during your card transition, including how to temporarily lock or report your card and request a replacement.
Waiting for your new Bank of Melbourne Visa Debit card? Learn what to do if it hasn’t arrived.
If your card has been closed during the transition, find out how to request a new Bank of Melbourne Visa Debit card.
Supporting someone transitioning to a new Bank of Melbourne Business Visa Debit card? Learn what to expect, how to manage card settings, update contact details, and ensure secure access during the change.