Disaster Support
We have a proud history of supporting our customers, communities and employees in the face of natural disasters such as bushfires, storms, floods or severe weather events.
Important update for customers directly impacted by the bushfires in Victoria
To all Bank of Melbourne customers directly impacted by the bushfires in Victoria, we're here to lend you a hand during this difficult time. Our Disaster Relief Package could help you recover.
Support available for impacted customers:
- Home loan customers can apply to defer repayments for up to three months.
- Customers with home and contents insurance may be eligible to make a claim.
- Credit card customers can apply to defer repayments to their card for up to 90 days.
- Term deposits customers can withdraw funds early without any interest rate reduction.
- Customers experiencing hardship may also be offered a halt on interest accrual on unsecured credit products for a period of up to three months.
- Business customers can apply for cash flow support through a Temporary Overdraft at a discounted interest rate. Temporary Overdrafts of up to $15,000 may be available for small businesses, and up to $50,000 for larger businesses, depending on the size and needs of the business*.
- Business loan customers may apply to defer repayments for up to three months.
- Business customers with merchant facilities may be eligible to receive assistance, including monthly terminal fee refunds.
* Applications will be assessed on an individual basis. Credit assessment criteria apply. Interest, fees and terms and conditions apply.
To access financial assistance
Bank of Melbourne consumer customers can apply online or call Bank of Melbourne Assist on 1800 600 266. Business customers who need support can contact their Relationship Manager or call Bank of Melbourne Assist on 1800 600 266.
Disaster Relief Package and credit reporting
A Disaster Relief Package is an agreement between you and your lender to adjust or defer your loan repayment obligations because something has happened which has impacted your ability to repay. Under credit reporting, this is supplied as a financial hardship arrangement and it may help improve your repayment information on your credit report if you meet your revised repayments.
View Financial Hardship Assistance and Credit Reporting to find out more.
Call our customer helpline on 1800 600 266 Monday - Friday 8:00am – 8:00pm (AEST), Saturday 9:00am – 5:00pm (AEST) or visit your local Bank of Melbourne branch to discuss your circumstances and the financial relief available to you.
Disaster Preparation
Being prepared in advance for a natural disaster can not only help keep your possessions safe, it may help protect you and your loved ones. From preparation guides to checklists and calculators, discover what you can do to make sure you’re prepared.