COVID-19 Customer Support

At Bank of Melbourne we are committed to supporting our customers and the wider community here in Victoria and will continue to do so.

Customer Support Package

COVID-19 Customer Support Package

Support for our customers and businesses

As announced on 8 July, from the end of September, we will be offering additional support to:

  • Home loan customers who have received our repayment deferral package for a further three months, who are unable to resume full repayments
  • Eligible small business customers who are still in need of support, by extending their business loan repayment deferral by up to 4 months

If you are currently on an existing deferral package, we will be in touch with you before the end of it, to let you know the options that may be available if you require this additional support.

If you are not currently on a package and would like to apply please see the options below.

COVID-19 home loan customers

We’re here to support Victoria through the good and tough times. Here’s how to apply for or manage a current home loan repayment deferral package.

Supporting our business customers

We have introduced measures to help our business customers manage the impacts of COVID-19.

Latest COVID-19 advice

Where to find official COVID-19 advice and further financial assistance.

COVID-19 home loans support options

COVID-19 home loan repayment deferral options

If you have a COVID-19 home loan support package which is coming to an end, you have the option to cancel or extend.

Find out more

How we can support you

Banking with us

Latest COVID-19 Advice

Helpful Resources

If your employment or income have been impacted by COVID-19, use our guides and tools for support through this crisis.

COVID support guide (PDF 126KB)

Job loss support guide (PDF 91KB)

JobKeeper factsheet (PDF 594KB)

Cost-cutting checklist (PDF 121KB)

Budget Planner (PDF 92KB)