COVID-19 Customer Support
At Bank of Melbourne we are committed to supporting our customers and the wider community here in Victoria and will continue to do so.
Our message to you
To be here when you need it
To help guide you through this period we have released our COVID-19 Customer Support - including financial assistance - to help you through this difficult time. As a home loan customer, Credit Card, Personal & Get Set Loan customer or a business customer, we’re here to work with you.
If you have any questions or are experiencing financial difficulties, please reach out to us early so we can understand your situation and support you through it.
Here’s how we can help with managing home loan repayments
We’re here to support Victoria through the good and tough times. Here’s how to apply for or manage a current home loan repayment deferral package.
Help for our Credit Card, Personal Loan & Get Set Loan customers
Here’s how we can help with managing Credit Card, Personal Loan & Get Set Loan repayments.
Supporting our business customers
We have introduced measures to help our business customers manage the impacts of COVID-19.
Help over the holiday period for customers impacted by COVID-19
We understand the difficulties that COVID-19 has created for many customers. Our Customer Assist team is available to help customers over the holiday period, but please note we may experience higher than normal call volumes which could result in some delays.
Our Customer Assist Team will close at 8pm EDST Thursday 24 December 2020 and will re-open 8am EDST Tuesday 29 December 2020. We will also be closed on Fri 1 January 2021 and Tues 26 January 2021.
Our operating hours for all other days will be:
Mon-Sat 8am-8pm EDST
Sun: Closed
If you are currently on a Covid Package or would like to request help due to COVID-19 for the first time, please complete the form in the COVID-19 Support Hub in online banking and we’ll contact you to understand your current circumstances and the assistance options that may be available to you. Please note the 2020 Support Package is no longer available, however we can help with a tailored solution to support you getting back on track.
Please be aware it may take up to 10 business days for us to call you back. If you have a repayment due in the meantime, please don’t worry, we can discuss the options available when we call you.
We hope that all our customers and their families remain safe during this challenging time.
Recovery Hub
Explore our tips, tools and resources that could help you recover financially and get back on your feet.
Banking with us
Helpful Resources
If your employment or income have been impacted by COVID-19, use our guides and tools for support through this crisis.