We're currently experiencing a high volume of calls, but you can find out the latest information on our COVID-19 Customer Support Hub.
Support for our customers and businesses
As announced on 8 July, from the end of September, we will be offering additional support to:
If you are currently on an existing deferral package, we will be in touch with you before the end of it, to let you know the options that may be available if you require this additional support.
If you are not currently on a package and would like to apply please see the options below.
We’re here to support Victoria through the good and tough times. Here’s how to apply for or manage a current home loan repayment deferral package.
We have introduced measures to help our business customers manage the impacts of COVID-19.
Where to find official COVID-19 advice and further financial assistance.