COVID-19 Customer Support
It's been a hard time for many of us impacted by the latest lockdowns in Victoria. We're here to continue to help, if you need it.
We're here for you
If you’re experiencing financial difficulty due to the impact of government health orders or COVID-19 related lockdowns don’t wait if you need assistance, call our Assist team on 1800 629 795, Monday to Thursday 8am-7pm and Fridays 8am-5pm (ACST). Personal customers can also seek assistance online.
Our dedicated team of bankers are ready to listen to your situation and can walk you through the support available to help get you back on track.
This may include:
- repayment deferrals
- reduced payments for a period of time
- interest rate reductions
- loan term extensions
- fee waivers
- restructuring of debt
- referrals to financial counsellors or other support services
Further Support for Business Customers:
- Loans under the Federal Government's SME Recovery Loan scheme
- Case management support for our small business customers experiencing financial difficulty
Contact us
If your household or business has been impacted financially by COVID-19 and you’re seeking support, call our Assist team on 1800 629 795, Monday to Thursday 8am-7pm and Fridays 8am-5pm (ACST). Personal customers can also seek assistance online.
Recovery Hub – Resources to help you get back on your feet
Explore our tips, tools and resources, helping you get back on track following tough times.
Tips and ideas to help get back to business
Gain ideas on how to create a business recovery plan, manage cash flow in a crisis and more.
Helping you bank safely online
Mobile and Internet Banking
We’ve made mobile banking simpler and easier, with a wide range of features. You can check your account balance, pay bills and transfer funds.
Online Banking for Business
Bank online, on tablet and mobile and discover a fast and convenient way to stay on top of your business finances - anywhere, anytime.
You can speak to one of our friendly staff for more information or help with using Business Banking Online, on 13 82 66.
Arm yourself against COVID-19.
At Bank of Melbourne we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to reopening. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).
You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit https://covid-vaccine.healthdirect.gov.au/eligibility
It takes every one of us doing our part to defend us from this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.
Latest COVID-19 Advice
Helpful Resources
If your employment or income has been impacted by COVID-19, use our guides and tools for support through this crisis.
Important information
Eligibility conditions apply. Bank of Melbourne customers who need assistance should contact us on 1800 600 266, 8am-7pm Monday to Thursday and 8am-5pm Friday (ACST).