COVID-19 Customer Support

Our message to you

To be here when you need it

If you are experiencing financial difficulty due to Covid-19, we may be able to help provide a tailored solution that will give you the support you need to get back on track. 

Find out more

Customers in need of financial assistance can access our dedicated support team who will tailor assistance to suit the customer’s circumstances.

This may include the following:

Consumer

• Credit card repayment and interest rate reductions for a period of time.
• Home or personal loan repayment deferrals or reductions, interest rate reductions and loan term extensions.
• Fee waivers across a range of products.
• Restructuring of debt.
• Referrals to financial counsellors or other support services.

Business

• Case management support for our small business customers experiencing financial difficulty.
• Reduced or deferred repayments on Asset and Equipment finance and eligible business loans.
• Business loan restructuring with no fees incurred.
• Referrals to financial counsellors or other support services.
• Eligible customers may be able to access low interest rate business loans through the Federal Government’s SME Recovery Loan Scheme.

We encourage customers in financial difficulty to contact Bank of Melbourne Assist on 1800 600 266 or complete the financial assistance form.