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Customer Support update

What you need to know

If you are experiencing financial difficulty due to COVID-19, we may be able to provide a tailored solution that will give you the support you need to get back on track.

This may include:

  • repayment deferrals or reductions for a period of time
  • interest rate reductions
  • loan term extensions
  • fee waivers
  • restructuring of debt

Apply for COVID-19 Financial Assistance

Apply online or call our Assist team on 1800 600 266.

Business Support update

We’ve rolled-out a new support measure to help our business customers with their cash flow needs during the COVID-19 lockdowns.

If your income has been significantly reduced by the latest lockdown restrictions, you can find more information here about the support available.

Eligible businesses may also be able to access low interest rate business loans under the Federal Government SME Recovery Loan Scheme. Find out more.

Apply for COVID-19 Financial Assistance

If your business is experiencing financial difficulty as a result of government health orders or COVID-19 related lockdowns, we're here to help.

There are various assistance measures available depending on your business’ circumstances.

Apply now or contact Business Assist on 1800 600 266.

Arm yourself against COVID-19.

At Bank of Melbourne we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to opening up. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).

You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit

It takes every one of us doing our part to defend this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.

Recovery Hub

Explore our tips, tools and resources that could help you recover financially and get back on your feet.

Learn more

Helpful Resources

If your employment or income have been impacted by COVID-19, use our guides and tools for support through this crisis.