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Already on a COVID-19 credit card support package?

 

 

Before the end of your repayment pause period, you will need to need to take action to manage your COVID-19 credit card support package.

To manage your COVID-19 credit card support package and any other support packages you have applied for, log into to your dashboard and navigate to the COVID Hub.

 

A 3-month pause of repayments and interest for those financially impacted.

If you've lost your job or suffered loss of income as a result of COVID-19, you can apply for our 3-month credit card support package.

 

 

 

What is the credit card support package?​

 

 

The support package means that for three months (three statement cycles):

  • You will not be charged or accrue any interest on new card purchases or cash advances (note cash advance fees will still apply)
  • You will not be charged or accrue any interest on an existing amount owing on your card
  • You will not be required to make any repayments.

Provided your account is not in arrears, and you haven’t reached your credit limit, you’ll be able to continue using your credit card during this period. Please note, if your card has been suspended for any other reason (e.g. fraud) those suspensions will remain in place.

It’s also important to note that this is a ‘pause’ in interest charges and repayments. After the 3-month support period, you will need to make at least the minimum monthly repayment on your account.

Late payment fee waiver

If you’re approved for COVID-19 support you’ll be refunded any late payment fees charged between when you applied and when the package was approved.

Am I eligible?

You can apply for the COVID-19 support package if you:
Held your credit card account on the 1st January 2020 and haven't applied for hardship assistance on this account, or the account isn't currently under hardship assistance
Have been up-to-date with your minimum repayments at some point during the last 90 days
Have lost your job or suffered a loss of income as a result of COVID-19

 

 

How do I apply?

 

 

All requests are through the online registration form which you can access via the ‘Apply for support’ button.

Due to the unprecedented volume of requests, processing may take some time. Please do not submit more than one form (unless we ask otherwise, by direct communication with you), as it will delay us processing your request.

 

FAQs

There are key differences between the two types of support:

  • With our COVID-19 support, your statement will appear as ‘up-to-date’ and you’ll still be able to access that account (as long as it has available credit or isn’t already suspended) 
  • ​Hardship support will mean your account is temporarily locked so you can’t use it, and your statement will show as ‘in arrears’
  • Your credit history reports will be different too. With COVID-19 support it will be reported as ‘up-to-date’ whereas with hardship support it will be reported as ‘under hardship’. 

So, if you do quality for COVID-19 support (Check the 'Am I eligible?’ section above), only apply for that in the first instance. 

If you don’t quality for COVID-19 support and need assistance, or you still need support after the 3-month COVID-19 support period, hardship support is available.


See what else we're doing to help

We've always supported our customers and community through the good and tough times. We will continue to be here for you as the COVID-19 situation evolves.

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