Before the end of your repayment pause period, you will need to need to take action to manage your COVID-19 credit card support package.
To manage your COVID-19 credit card support package and any other support packages you have applied for, log into to your dashboard and navigate to the COVID Hub.
If you've lost your job or suffered loss of income as a result of COVID-19, you can apply for our 3-month credit card support package.
The support package means that for three months (three statement cycles):
Provided your account is not in arrears, and you haven’t reached your credit limit, you’ll be able to continue using your credit card during this period. Please note, if your card has been suspended for any other reason (e.g. fraud) those suspensions will remain in place.
It’s also important to note that this is a ‘pause’ in interest charges and repayments. After the 3-month support period, you will need to make at least the minimum monthly repayment on your account.
If you’re approved for COVID-19 support you’ll be refunded any late payment fees charged between when you applied and when the package was approved.
All requests are through the online registration form which you can access via the ‘Apply for support’ button.
Due to the unprecedented volume of requests, processing may take some time. Please do not submit more than one form (unless we ask otherwise, by direct communication with you), as it will delay us processing your request.
There are key differences between the two types of support:
So, if you do quality for COVID-19 support (Check the 'Am I eligible?’ section above), only apply for that in the first instance.
If you don’t quality for COVID-19 support and need assistance, or you still need support after the 3-month COVID-19 support period, hardship support is available.