Before the end of your repayment pause period, you will need to need to take action to manage your COVID-19 Get Set Loan support package.
To manage your COVID-19 Get Set Loan support package and any other support packages you have applied for, log into to your dashboard and navigate to the COVID Hub.
If you've lost your job or suffered loss of income as a result of COVID-19, you can apply for our 3-month Get Set Loan support package.
The support package means that for three months:
It’s important to note that this is a ‘pause’ in interest charges, monthly administration fee and repayments. After the 3-month support period, you will need to make the regular replayments again.
If you’re approved for COVID-19 support you’ll be refunded any missed payment fees charged between when you applied and when the package was approved.
All requests are through the online registration form which you can access via the ‘Apply for support’ button.
Due to the unprecedented volume of requests, processing may take some time. Please do not submit more than one form (unless we ask otherwise, by direct communication with you), as it will delay us processing your request.
There are key differences between the two types of support:
So, if you do qualify for COVID-19 support (check the 'Am I eligible?’ section above), only apply for that in the first instance.
If you don’t qualify for COVID-19 support and need assistance, or you still need support after the 3-month COVID-19 support period, hardship support is available.