If you are currently on a COVID-19 support package^ for your Personal Loan, your repayment pause period may be ending soon. To assist with managing next steps, we have set out some information for you to consider below.
Review your current COVID support
To view your active support packages^, please sign into Internet Banking.
If you are a joint account holder, this information is only available to the account holder who originally requested the support package^.
Request further assistance
If you are still experiencing financial difficulty, we want to help provide a tailored solution that will give you the support you need to get you back on track.
Please complete the form in the COVID-19 Support Hub in Internet Banking or click on the link below, and we’ll contact you to understand your current circumstances and the assistance options that may be available to you.
If you are a joint account holder, this form will only be available to, and need to be completed by, the account holder who originally requested the support package^.
Note: If you do nothing you will automatically return to making repayments once your support package^ ends. If you cannot return to making repayments, you can still call us on 13 22 66 but please be aware that we are experiencing very high call volumes.
Visit the online form
Request new support
If you've lost your job or suffered loss of income (including rental income) as a result of COVID-19, we’re here to help you through this challenging time. Please note the 2020 Support Package^ is no longer available however we can help provide a tailored solution that will give you the support you need.
You can request help via the COVID-19 Support Hub in Internet Banking. If you are not registered for Internet Banking, please follow our guidance on how to register.
Visit the online form
Returning to repayments
At the end of your repayment pause, you’ll start making repayments again. To help simplify the process, we’ve set out the steps for you below.
How to view your Personal Loan repayment details
If you’re registered for Internet Banking:
- Login to Mobile or Internet Banking as usual.
- Select the account you wish to find information on
- Select Detail tab on the app or the ‘Account Details’ tab on Internet Banking.
- From there you’ll be able to see repayment details, including the amount and frequency.
If you’re not registered for Internet Banking:
- Register for Internet Banking.
- Once you’re registered, login to Mobile or Internet Banking using your login details.
- Select Detail tab on the app or the ‘Account Details’ tab on Internet Banking.
- From there you’ll be able to see repayment details, including the amount and frequency.
Recommencing your Personal Loan repayments
Recommencing your repayments
- If you haven’t cancelled your direct debit, these repayments will automatically restart on a monthly basis and your first repayment will be higher than if you previously had weekly or fortnightly repayments. To return to weekly or fortnightly repayments, contact us after the first monthly repayment has been paid.
- If you cancelled your direct debit or had not set one up, you will need make manual repayments by transferring funds or using BPAY.
- To set up direct debit, or to change your repayment frequency, call us on 13 22 66.
Getting back to basics
Reduce financial stress, make your repayments more manageable and potentially reduce the costs.
The Detail
^ The 2020 COVID-19 Support Package is no longer available for new applications.