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If you were on a COVID-19 support package for your Personal Loan and your repayment pause is coming to an end, you’ll now need to start making repayments again. To help simplify the process, we’ve stepped it out below.

How to view your repayment details

If you’re registered for Internet Banking:

  1. Login to Mobile or Internet Banking as usual.
  2. Select the account you wish to find information on
  3. Select Detail tab on the app or the ‘Account Details’ tab on Internet Banking.
  4. From there you’ll be able to see repayment details, including the amount and frequency.

If you’re not registered for Internet Banking:

  1. Register for Internet Banking.
  2. Once you’re registered, login to Mobile or Internet Banking using your login details.
  3. Select Detail tab on the app or the ‘Account Details’ tab on Internet Banking.
  4. From there you’ll be able to see repayment details, including the amount and frequency.

Recommencing your repayments

Recommencing your repayments

  • If you haven’t cancelled your direct debit, these repayments will automatically restart.
  • If you cancelled your direct debit or had not set one up, you will need make manual repayments by transferring funds or using BPAY.
  • To set up direct debit, please use this request form or call us on 13 22 66.

Getting back to basics

Reduce financial stress, make your repayments more manageable and potentially reduce the costs.

Find out more