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Customer Support update

What you need to know

If you are experiencing financial difficulty due to COVID-19, we may be able to provide a tailored solution that will give you the support you need to get back on track.

This may include:

  • repayment deferrals or reductions for a period of time
  • interest rate reductions
  • loan term extensions
  • fee waivers
  • restructuring of debt

If you are a personal banking customer you may apply using our Financial Assistance Online Form or call us on 1800 600 266. If you are a business customer, please call us directly on 1800 600 266.  

Update for our Business customers

We’ve rolled-out a new support measure to help our business customers with their cash flow needs during the COVID-19 lockdowns.

If your income has been significantly reduced by the latest lockdown restrictions, you can find more information here about the support available.

Eligible businesses may also be able to access low interest rate business loans under the Federal Government SME Recovery Loan Scheme. Find out more


Arm yourself against COVID-19.

At Bank of Melbourne we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to opening up. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).
 

You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit https://covid-vaccine.healthdirect.gov.au/eligibility
 

It takes every one of us doing our part to defend this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.

Recovery Hub

Explore our tips, tools and resources that could help you recover financially and get back on your feet.

Learn more

Helpful Resources

If your employment or income have been impacted by COVID-19, use our guides and tools for support through this crisis.