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Our message to you

To be here when you need it

To help guide you through this period we have released our COVID-19 Customer Support - including financial assistance - to help you through this difficult time. As a home loan customer, Credit Card, Personal & Get Set Loan customer or a business customer, we’re here to work with you.

If you have any questions or are experiencing financial difficulties, please reach out to us early so we can understand your situation and support you through it.

Here’s how we can help with managing home loan repayments

We’re here to support Victoria through the good and tough times. Here’s how to apply for or manage a current home loan repayment deferral package.

Help for our Credit Card, Personal Loan & Get Set Loan customers

Here’s how we can help with managing Credit Card, Personal Loan & Get Set Loan repayments.

Supporting our business customers

We have introduced measures to help our business customers manage the impacts of COVID-19.

Recovery Hub

Explore our tips, tools and resources that could help you recover financially and get back on your feet.

Learn more

Helpful Resources

If your employment or income have been impacted by COVID-19, use our guides and tools for support through this crisis.