Merchant Agreement

Here are all the terms and conditions that will form part of your Merchant Agreement with us and may help you as a new Bank of Melbourne Merchant customer.

Merchant Agreement document

Notice to Bank of Melbourne Merchant Customers

Effective 27 August 2025, important changes were made to the EFTPOS Merchant Agreement Terms and Conditions which form part of your Agreement with us.

A summary of these changes is listed below.
 

EFTPOS Merchant Agreement Terms and Conditions (Terms and Conditions)

 

Section What has changed

Section 4 Processing Transactions
  • Amended to state that from 27 August 2025, unless we have otherwise agreed (such as for Pre-Authorisation or Mail Order/Telephone Order Transactions), you must not process any Transaction through a physical terminal for a purchase of a good or service made at that time, where the Cardholder is not physically present to authorise the Transaction with their Card.

Frequently Asked Questions

How long before settlements reach my account?

Bank of Melbourne Same Day Settlement allows you to access your Bank of Melbourne EFTPOS terminal settlements on the same day, 7 days a week including weekends and public holidays1.

How long after a transaction is processed does the cardholder have the right to dispute it?

Chargebacks can be processed to your account up to 18 months after the date of the original transaction. That’s why it’s essential to take steps to minimise fraud and chargebacks as set out in our Merchant Agreement documents.

Merchant Agreement and fees

Can I have my merchant fees reviewed?

Yes. Call our Merchant Business Solutions Helpdesk on 1300 603 266

Statements

How can I request copies of my merchant statements?

Please call us on 1300 603 266, 24/7 to request a copy of your merchant statement.

 

How do I get details for a merchant fee or request an adjustment on my merchant statement?

Call the Merchant Helpdesk on 1300 603 266 and provide the transaction reference number. 

 

Payment Solutions

Merchant Helpdesk

1300 603 266

Available 24/7

Important information

1. Bank of Melbourne same day settlement is not available between 9:30pm and 11:00pm - Sydney time. You can only perform a settlement once a day, before 9:30pm (Sydney time). A settlement done after 11:00pm will be processed as a settlement for the next day. Subject to system availability, settlement can take place 7 days a week. Settlement must be to an eligible Bank of Melbourne transaction account. Same day settlement is only available for Mastercard®, Visa® and eftpos transactions. (plus UnionPay if using EFTPOS Connect).

Mastercard® is a registered trademark of Mastercard International Incorporated.

Visa® is a registered trademark of Visa International Service Association.

UnionPay is a trademark of UnionPay International Co. Ltd.