Merchant Agreement
Here are all the terms and conditions that will form part of your Merchant Agreement with us and may help you as a new Bank of Melbourne Merchant customer.
Merchant Agreement document
- EFTPOS Merchant Agreement Terms and Conditions (PDF 505KB)
- Protecting your business against credit card fraud (PDF 150KB)
- Your guide to merchant fees and charges (PDF 90KB)
- Privacy Statement
- Direct Debit Request Service Agreement
- Your guide to the Payment Card Industry Data Security Standard (PCI DSS)
Notice to Bank of Melbourne Merchant Customers
A summary of the change effective 28 February 2025 is listed below.
EFTPOS Merchant Agreement Terms and Conditions
| Section | What has changed |
|---|---|
| Section 25 The Banking Code of Practice |
|
Frequently Asked Questions
How long before settlements reach my account?
Bank of Melbourne Same Day Settlement allows you to access your Bank of Melbourne EFTPOS terminal settlements on the same day, 7 days a week including weekends and public holidays1.
How long after a transaction is processed does the cardholder have the right to dispute it?
Chargebacks can be processed to your account up to 18 months after the date of the original transaction. That’s why it’s essential to take steps to minimise fraud and chargebacks as set out in our Merchant Agreement documents.
Merchant Agreement and fees
Can I have my merchant fees reviewed?
Yes. Call our Merchant Business Solutions Helpdesk on 1300 603 266
Statements
How can I request copies of my merchant statements?
Please call us on 1300 603 266, 24/7 to request a copy of your merchant statement.
How do I get details for a merchant fee or request an adjustment on my merchant statement?
Call the Merchant Helpdesk on 1300 603 266 and provide the transaction reference number.
Important information
1. Bank of Melbourne same day settlement is not available between 9:30pm and 11:00pm - Sydney time. You can only perform a settlement once a day, before 9:30pm (Sydney time). A settlement done after 11:00pm will be processed as a settlement for the next day. Subject to system availability, settlement can take place 7 days a week. Settlement must be to an eligible Bank of Melbourne transaction account. Same day settlement is only available for Mastercard®, Visa® and eftpos transactions. (plus UnionPay if using EFTPOS Connect).
Mastercard® is a registered trademark of Mastercard International Incorporated.
Visa® is a registered trademark of Visa International Service Association.
UnionPay is a trademark of UnionPay International Co. Ltd.