Merchant Agreement supporting document

Here are all the terms and conditions that will form part of your Merchant Agreement with us and may help you as a new Bank of Melbourne Merchant customer.

Merchant Agreement document

Notice to Bank of Melbourne Merchant Customers

Effective 9 June 2026, changes will be made to the documents which form part of your Agreement with us. A summary of these changes is listed below.

EFTPOS Merchant Agreement Terms and Conditions

Section	What has changed
4 - Processing Transactions	We have updated the section “You will not undertake any Transaction” sub-paragraph a) to specify that credit card payments are not permitted for refinancing or transferring debts that are uncollectable (for example, where it is at least 120 days overdue, written off, or sold to a third party).
9 - Your Account	Updated this section to clarify the requirements for the account nominated for chargebacks, billing and settlements. The update explains that: The nominated account for settlements, chargebacks and billing must not be an account used to hold or manage money on behalf of others, such as statutory trust or controlled money accounts, trust money, a project trust, a retention trust, or a security deposit.

Section

What has changed

4 - Processing Transactions

We have updated the section “You will not undertake any Transaction” sub-paragraph a) to specify that credit card payments are not permitted for refinancing or transferring debts that are uncollectable (for example, where it is at least 120 days overdue, written off, or sold to a third party).

9 - Your Account

Updated this section to clarify the requirements for the account nominated for chargebacks, billing and settlements. The update explains that:

The nominated account for settlements, chargebacks and billing must not be an account used to hold or manage money on behalf of others, such as statutory trust or controlled money accounts, trust money, a project trust, a retention trust, or a security deposit.

Protecting your business against credit card fraud

Section	What has changed
Entire guide	The guide has been streamlined to improve clarity and ensure consistent language across the document. Key changes include: Added a link to the Security Centre page: bankofmelbourne.com.au/security Updated the “Can authorisation help prevent fraud?” section to clarify what authorisation does and does not mean. In the section “Can I reduce chargebacks?” clarified chargeback time frames and included additional information on what customers can do to help reduce the risk of chargeback requests. Renamed the headings “Card Present fraud: early warning signs” to “Early warning signs of Card Present fraud” and “How do I reduce card present in-store fraud?” to “How can I reduce Card Present or in-store fraudulent transactions?” Renamed the “Card Not Present fraud: 10 early warning signs” heading to “10 early warning signs of Card Not present fraud.” Updated the “How can I reduce Card Not Present fraud?” section to outline that merchants may request additional identification to support the customer verification process.

Section

What has changed

Entire guide

The guide has been streamlined to improve clarity and ensure consistent language across the document. Key changes include:

Added a link to the Security Centre page: bankofmelbourne.com.au/security
Updated the “Can authorisation help prevent fraud?” section to clarify what authorisation does and does not mean.
In the section “Can I reduce chargebacks?” clarified chargeback time frames and included additional information on what customers can do to help reduce the risk of chargeback requests.
Renamed the headings “Card Present fraud: early warning signs” to “Early warning signs of Card Present fraud” and “How do I reduce card present in-store fraud?” to “How can I reduce Card Present or in-store fraudulent transactions?”
Renamed the “Card Not Present fraud: 10 early warning signs” heading to “10 early warning signs of Card Not present fraud.”
Updated the “How can I reduce Card Not Present fraud?” section to outline that merchants may request additional identification to support the customer verification process.

Frequently Asked Questions

How long before settlements reach my account?

Bank of Melbourne Same Day Settlement allows you to access your Bank of Melbourne EFTPOS terminal settlements on the same day, 7 days a week including weekends and public holidays¹.

How long after a transaction is processed does the cardholder have the right to dispute it?

Chargebacks can be processed to your account up to 18 months after the date of the original transaction. That’s why it’s essential to take steps to minimise fraud and chargebacks as set out in our Merchant Agreement documents.

Merchant Agreement and fees

Can I have my merchant fees reviewed?

Yes. Call our Merchant Business Solutions Helpdesk on 1300 603 266

Statements

How can I request copies of my merchant statements?

Please call us on 1300 603 266, 24/7 to request a copy of your merchant statement.

How do I get details for a merchant fee or request an adjustment on my merchant statement?

Call the Merchant Helpdesk on 1300 603 266 and provide the transaction reference number.

Payment Solutions

Important information

1. Bank of Melbourne same day settlement is not available between 9:30pm and 11:00pm - Sydney time. You can only perform a settlement once a day, before 9:30pm (Sydney time). A settlement done after 11:00pm will be processed as a settlement for the next day. Subject to system availability, settlement can take place 7 days a week. Settlement must be to an eligible Bank of Melbourne transaction account. Same day settlement is only available for Mastercard^®, Visa^® and eftpos transactions. (plus UnionPay if using EFTPOS Connect).

Mastercard^® is a registered trademark of Mastercard International Incorporated.

Visa^® is a registered trademark of Visa International Service Association.

UnionPay is a trademark of UnionPay International Co. Ltd.