Skip to main content Skip to accessibility page Skip to search input

Looking for support

Merchant support

Cleaning your EFTPOS terminal

Follow our easy two-step process to help reduce the risk of transferring COVID-19:

1. Clean
Clean your terminal by gently wiping it with a lightly dampened microfibre cloth.

2. Disinfect
Disinfect your terminal using an alcohol-based wipe or an alcohol-based cleaner on a microfibre cloth. Do not spray, coat or pour any cleaning fluid directly onto your device.

And remember to encourage your customers to use contactless ‘tap and go’ payments where possible.

 


 

See how to use your terminal as well as information on the regulatory standards for using an payment solution.

 

Terminal passwords required for MOTO transactions over $100.

We’ve started auto-enabling an extra security feature on our EFTPOS 1 terminals. This feature will prompt you to enter your terminal password for Mail Order / Telephone Order (MOTO) or manual entry transactions over $100.

It’s important to remember no action is required to enable this security feature and the terminal password is the same as your refund password.

For more information, please refer to the FAQs.
 

Using your terminal

Using your terminal

Learn how to make the most of your Bank of Melbourne terminal to make accepting payments easier.

Merchants support

Regulatory standards

Understand the regulatory standards that impact how you receive payments.

 


 

Can't find what you're looking for?

 

The Detail

Visa® is a registered trademark of Visa International Pte Ltd.

Mastercard® is a registered trademark of Mastercard Worldwide 1994-2010.