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Mobile Banking

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General enquiries

Need help with your banking? Our virtual assistant Mel is available 24/7 in your Bank of Melbourne App and Internet banking to answer your everyday banking questions. Mel can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use Connect in the Bank of Melbourne App for a faster way to get support.

Find out the latest information on our COVID-19 Customer Support Hub.


Personal banking

13 22 66 - Mon-Sat 8am–8pm (EST)

+61 3 8536 7870 (from overseas)


Phone Banking

13 33 22 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)


Business banking

13 82 66 - Mon-Fri 8am–6pm (EST)

+61 3 8536 7870 (from overseas)


Business Banking Online Helpdesk

1300 608 266 - Mon-Fri 8am-8pm (EST) and Sat 9am-5pm (EST)

+61 3 8536 7871 (from overseas)


Home Loans

13 22 66

To talk with a Bank of Melbourne home loan expert, say "New Home Loan" when prompted.


Automotive Finance

1300 100 266 - Mon-Fri 8.30am-5.30pm (EST)


Internet & Phone Banking Helpdesk

1300 605 266 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)


Report a lost or stolen credit card

1800 772 266 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)

or via Internet Banking


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