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Get help in a flash!

Need to speak to someone about your banking? Save time and skip the security questions by using the Bank of Melbourne App to contact our customer service team.


How it works

Step 1.

Open the Bank of Melbourne App. 

Step 2.
Tap 'Contact us' from the bottom navigation bar on the home screen and logon.

Step 3.
Select the product or service you need help with. You will then be connected to the right person who can assist in resolving your enquiry or you can self-serve if you prefer. 



Why Contact us through the App?

Skip the security questions

You'll already be securely identified by the time you reach us.

Get the right person

Once you’ve selected the Product or Service you need help with, you’ll be connected the right person who can help or you can choose to self-serve.

Save time

We'll be ready to help you as soon as we receive your call.



Have everything you need?

You'll need to be registered for Internet Banking before logging onto the Bank of Melbourne App to use this feature. 

Can’t remember your login details? Find your Customer Access Number or reset your security code and password online before you get started.


Download the Bank of Melbourne App



Contact Us FAQs

Here are the answers to frequently asked questions about using contact us in the Bank of Melbourne App.

Mobile Banking

Learn more about how to get the most out of the Bank of Melbourne App.

The Detail

Read the Internet and Phone Banking Terms and Conditions (PDF 498KB) at before making a decision and consider whether the product is right for you.

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