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Tap Contact us in the Bank of Melbourne App to connect with us and skip the security questions!
Need to speak to someone about your banking? Save time and skip the security questions by using the Bank of Melbourne App to contact our customer service team.
Step 1.
Open the Bank of Melbourne App.
Step 2.
Tap 'Contact us' from the bottom navigation bar on the home screen and logon.
Step 3.
Select the product or service you need help with. You will then be connected to the right person who can assist in resolving your enquiry or you can self-serve if you prefer.
You'll already be securely identified by the time you reach us.
Once you’ve selected the Product or Service you need help with, you’ll be connected the right person who can help or you can choose to self-serve.
We'll be ready to help you as soon as we receive your call.
You'll need to be registered for Internet Banking and sign in to the Bank of Melbourne App to use this feature.
Can’t remember your logon details? Find your Customer Access Number or reset your security code and password online before you get started.
Here are the answers to frequently asked questions about using contact us in the Bank of Melbourne App.
The Detail
Read the Internet and Phone Banking Terms and Conditions (PDF 309KB) at bankofmelbourne.com.au before making a decision and consider whether the product is right for you.
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