Contact us via Mobile Banking
Tap Contact us in the Bank of Melbourne App to connect with us and skip the security questions!
Get help in a flash!
Need to speak to someone about your banking? Save time and skip the security questions by using the Bank of Melbourne App to contact our customer service team.
How it works
Step 1.
Open the Bank of Melbourne App.
Step 2.
Tap 'Contact us' from the bottom navigation bar on the home screen and logon.
Step 3.
Select the product or service you need help with. You will then be connected to the right person who can assist in resolving your enquiry or you can self-serve if you prefer.
Why Contact us through the App?
Skip the security questions
You'll already be securely identified by the time you reach us.
Get the right person
Once you’ve selected the Product or Service you need help with, you’ll be connected the right person who can help or you can choose to self-serve.
Save time
We'll be ready to help you as soon as we receive your call.
Have everything you need?
You'll need to be registered for Internet Banking and sign in to the Bank of Melbourne App to use this feature.
Can’t remember your logon details? Find your Customer Access Number or reset your security code and password online before you get started.
Download the Bank of Melbourne App
Contact Us FAQs
Here are the answers to frequently asked questions about using contact us in the Bank of Melbourne App.
Additional Features
The Detail
Read the Internet and Phone Banking Terms and Conditions (PDF 309KB) at bankofmelbourne.com.au before making a decision and consider whether the product is right for you.
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