Need to speak to someone about your banking? Save time and skip the security questions by using the Bank of Melbourne App to contact our customer service team.
Open the Bank of Melbourne App.
Tap 'Contact us' from the bottom navigation bar on the home screen and logon.
Select the product or service you need help with. You will then be connected to the right person who can assist in resolving your enquiry or you can self-serve if you prefer.
You'll already be securely identified by the time you reach us.
Once you’ve selected the Product or Service you need help with, you’ll be connected the right person who can help or you can choose to self-serve.
We'll be ready to help you as soon as we receive your call.
Download the Bank of Melbourne App onto your iPhone through the App Store or your AndroidTM device through Google PlayTM.
Use your camera on your smart phone and hover over the relevant QR code or click the relevant link below the QR code.
Scanning the QR code or clicking the App Store link will direct you externally from the Bank of Melbourne website.
Here are the answers to frequently asked questions about using contact us in the Bank of Melbourne App.
Learn more about how to get the most out of the Bank of Melbourne App.
Read the at bankofmelbourne.com.au before making a decision and consider whether the product is right for you.
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