Contact us via mobile banking

How it Works
Why use it?
Have what you need?
Get the App
Help

Get help in a flash!

Need to speak to someone about your banking? Save time and skip the security questions by using the Bank of Melbourne App to contact our customer service team.

How it works

Step 1.

Open the Bank of Melbourne App.

Step 2.
Tap 'Contact us' from the bottom navigation bar on the home screen and logon.

Step 3.
Select the product or service you need help with. You will then be connected to the right person who can assist in resolving your enquiry or you can self-serve if you prefer.

Why Contact us through the App?

Skip the security questions

You'll already be securely identified by the time you reach us.

Get the right person

Once you’ve selected the Product or Service you need help with, you’ll be connected the right person who can help or you can choose to self-serve.

Save time

We'll be ready to help you as soon as we receive your call.

Have everything you need?

You'll need to be registered for Internet Banking and sign in to the Bank of Melbourne App to use this feature.
Can’t remember your logon details? Find your Customer Access Number or reset your security code and password online before you get started.

How to reset your password or find your Customer Access Number (PDF 1MB)

Get the app

Download the Bank of Melbourne App onto your iPhone through the App Store or your Android^TM device through Google Play^TM.
Use your camera on your smart phone and hover over the relevant QR code or click the relevant link below the QR code.
Scanning the QR code or clicking the App Store link will direct you externally from the Bank of Melbourne website.