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Social Media

At Bank of Melbourne, we love to have a yarn. This means interacting with you and generating conversation through various online channels. So these channels remain as effective and worthwhile as possible, we have a core set of principles, which we ask everyone to adhere to.

Do: speak your voice

Social media succeeds when information is shared between users. While we have online moderators for all social channels, we cannot always verify all information. Therefore, the views, comments or policies expressed by users are theirs which we may elect to share but which do not reflect those of Bank of Melbourne or any member of the Westpac Group.

Don’t: share your personal information

Some things are better left unsaid. We will never ask you to supply personal information over Facebook, Twitter, or any other social media platform we engage in. Keep in mind that these forums are public and as such, you should only share information you wish the general public to see.

Do: keep it friendly, keep it fair

We welcome expressions of opinion, but it’s important your contributions add value to the community and promote positivity. So don’t post anything that may be seen as obscene, offensive, derogatory or malicious. The purpose of these online communities is to share and inspire, and not to discourage. Be open-minded and remember that not everyone will necessarily agree with you.

Do: keep it relevant

Think about what you’re saying and where you’re saying it, and ask yourself if it’s relevant. Users are not permitted to post commercial messaging of any kind. This includes spam and marketing messaging, as well as content protected by copyright or trademark.

Don’t: spread viruses

Our online communities are built on safety and trust. So don’t post links to third-party sites that may contain viruses or malicious software that could break that trust. Doing so may result in you being blocked from contributing. Do not post anything that violates the laws of your country, state, territory, province or city.

Don’t: mind if we share

Every now and then, something comes along too good to keep quiet. When this happens, Bank of Melbourne and Westpac may reproduce your comments to promote Bank of Melbourne or for training and other business purposes. Commenting on the site means that you understand this and give permission for your content to be used, distributed, changed and displayed in any way and in any medium as we see fit.

If any comments you make go against these guidelines, we reserve the right to delete them. We also reserve the right to block any user at any time, with or without notice, and for any reason, if we feel they are not adhering to the guidelines.

If you have any questions or concerns, or want to report any misuse, please email our online moderators directly at