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Phone directory

Top phone numbers

General enquiries

Business banking

Phone Banking

Report a lost or stolen card

1800 772 266

(within Australia)

+61 3 9982 4186

(from overseas)

General enquiries

Personal banking

  • General enquiries
  • Request a cheque book
  • Account information

13 22 66

+61 3 9982 4186 (from overseas)

Business banking

  • Customer service
  • Account information
  • Business loan enquiries
  • Merchant enquiries

BT Super for Life

1300 653 553

GPO Box 3958

Sydney NSW 2001

Phone Banking

13 33 22

+61 3 9982 4186 (from overseas)

Internet & Phone Banking Helpdesk

1300 605 266

+61 3 9982 4186 (from overseas)

Report a lost or stolen credit card

1800 772 266

+61 3 9982 4186 (from overseas)

Financial hardship

1800 600 266

Mon-Fri 9am–5pm (EST)

National relay service for deaf, hearing or speech impaired customers

  • TTY users
  • Speak and Listen
    (speech to speech relay)
  • Internet relay users

133 677 then ask for 133 700

1300 555 727 then ask for 133 700

Visit www.relayservice.com.au for details then ask for 133 700

Are you a financial counsellor acting on the behalf of a customer?

1800 600 266

Mon-Fri 9am–5pm (EST)

Customer Relations

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 22 66

Mon-Fri 9am–5pm (EST)

Electronic Banking

Personal banking

Register for Phone & Internet Banking

  • Reset password

Phone Banking Helpdesk

1300 605 266

+61 3 9982 4186 (from overseas)

Internet Banking Helpdesk

1300 605 266

+61 3 9982 4186 (from overseas)

Business Banking Online Helpdesk

  • Register

1300 608 266

8am–8pm Mon-Sat (EST)
+61 3 9982 4155 (from overseas)

Merchant Services

1300 650 977

8am–6pm Mon-Fri (EST)

New & existing loan/credit card enquiries

Credit Card

  • New card application
  • Existing credit card enquiry

13 22 66

  • say 'new card' when prompted
  • say 'existing card' when prompted

Personal Loan

  • New personal loan
  • Existing personal loan

13 22 66

  • say 'new personal loan' when prompted
  • say 'existing personal loan' when prompted

Home Loan

  • new home loan
  • existing home loan

13 22 66

  • say 'new home loan' when prompted
  • say 'existing home loan' when prompted

Business Loan

Open an account

Savings accounts

13 22 66

say 'new account' when prompted

Transaction accounts

13 22 66

say 'new account' when prompted

High interest accounts

Business accounts

13 82 66

 8am-6pm Mon-Fri (EST)

Financial Planning

Contact a Financial Planner

1300 140 266

 8am-8pm Mon-Sat (EST)

Margin Lending

1300 304 065

8am-8pm Mon-Sat (EST)

Advance Funds Management

1800 819 935

 8am-8pm Mon-Sat (EST)

Insurance

13 22 66

 say 'new insurance' when prompted