Phone directory

General enquiries

13 22 66

Business banking

13 82 66

Phone Banking

13 33 22

Report a lost or stolen card

1800 772 266

(within Australia)

+61 3 8536 7870

(from overseas)

Personal banking

• General enquiries
• Request a cheque book
• Account information

13 22 66

+61 3 8536 7870 (from overseas)

Business banking

• Customer service
• Account information
• Business loan enquiries
• Merchant enquiries

13 82 66

Phone Banking

13 22 66

+61 3 8536 7870 (from overseas)

Internet & Phone Banking Helpdesk

13 22 66

+61 3 8536 7870 (from overseas)

Report a lost or stolen credit card

1800 772 266

+61 3 8536 7870 (from overseas)

Financial hardship

1800 600 266

Mon-Fri 9am–5pm (AEST)

National relay service for deaf, hearing or speech impaired customers

• TTY users
• Speak and Listen
  (speech to speech relay)
• Internet relay users

133 677 then ask for 133 700

1300 555 727 then ask for 133 700

Visit www.relayservice.gov.au for details then ask for 133 700

Are you a financial counsellor acting on the behalf of a customer?

1800 600 266

Mon-Fri 9am–5pm (AEST)

Customer Relations

• Make a suggestion
• Lodge a complaint
• Give a compliment

13 22 66

Mon-Fri 9am–5pm (AEST) (excluding public holidays)

Personal banking

13 22 66

Register for Phone & Internet Banking

• Reset password

13 22 66

Phone Banking Helpdesk

13 22 66

+61 3 8536 7870 (from overseas)

Internet Banking Helpdesk

13 22 66

+61 3 8536 7870 (from overseas)

Business Banking Online Helpdesk

• Register

13 82 66

8am - 8pm (AEST) Monday to Friday

+61 2 9155 7818 (from overseas)

Merchant Services

1300 603 266

8am–6pm Mon-Fri (AEST)

Credit Card

• Existing credit card enquiry

13 22 66

Personal Loan

13 22 66

Home Loan

13 22 66

Business Loan

13 22 66

Margin Lending

1300 304 065

8.30am-5.30pm Mon-Fri (AEST)

Advance Funds Management

1800 819 935

 8am-8pm Mon-Sat (AEST)

Insurance

13 22 66

 say 'new insurance' when prompted