Privacy & security FAQs
- What is Phishing?
- What is keylogging?
- What are Viruses and Trojans?
- How would I get a Virus or Trojan?
- How do I delete Viruses and Trojans off my PC?
- You recommend using virus scanners, firewalls and anti-spyware. Is Bank of Melbourne going to pay for this software?
- Who do I contact to discuss virus scanners, firewalls and anti-spyware?
- Can I access Internet Banking on any PC?
- Is Internet Banking safe to use?
- What happens if my money is stolen?
- I received an email that appears to come from Bank of Melbourne. How do I know if it is legitimate or fake/scam/spam/hoax?
- What do I do if I receive a fraudulent (hoax) email or SMS?
- How do I protect myself from Internet Banking fraud?
- How do I know I'm on the real Bank of Melbourne website?
- I received a Secure Code via SMS from Bank of Melbourne, but I didn't make a transaction.
- A page in Bank of Melbourne Internet Banking looks or behaves strangely, or has additional unfamiliar fields.
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