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How to claim

Claim over the phone

Call us on 1800 825 866, 24 hours a day, 7 days a week 

If you're involved in an accident

  • Don’t admit to anyone involved that you were at fault
  • Call us on 1800 825 866 as soon as possible
  • Write down the full names, addresses and phone numbers of all drivers, passengers and witness involved
  • Take all reasonable steps to prevent any further loss or damage from occurring
  • Write down the vehicle registration numbers and insurance details of all vehicles involved and gather any other evidence or information to support your claim (such as medical certificates and reports)
  • The insurer will advise you about any other aspects of the claims procedure which apply (this information can also be found in the policy terms and conditions)

You may need to provide us with this information when making a claim.

If your car is stolen or maliciously damaged

You must call the police if your car is stolen or maliciously damaged. You may need to provide the name of the police officer and police stations where you made the report.


The Detail

Bank of Melbourne Motor Insurance is issued by Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz). Bank of Melbourne - a Division of Westpac Banking Corporation ABN 33 007 457 141 arranges the insurance as agent of Allianz, but does not guarantee the insurance. Policy terms, conditions, limits and exclusions apply.

This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) (PDF 567KB) and the Premium, Excess, Discount and Options Guide (PED) (PDF 154KB) to see if this insurance is right for you. Call 1800 825 866 if you would like to understand more about Bank of Melbourne Car Insurance product features.