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We’re here to help

We know this is an unprecedented situation and we’re receiving a very high volume of enquiries. If you have submitted the form for support with your home loan or any personal products, we’ll be in touch regarding your application.  We want to assure you that we’re here to help you and here’s some options you may like to consider:


You may have insurance that may cover you in the event of illness or involuntary unemployment. If you have this insurance, please check your Product Disclosure Statement.

For Consumer Credit Insurance 1300 655 489.

To lodge a claim on your Home Loan Protection insurance or BT life policy or for any queries call 132 135.

Redraw funds*

If you’re ahead on repayments, you will have available funds in your home loan that you may access.

If you’ve already registered for redraw via Internet Banking, you can transfer your available funds into your preferred account online.

If you haven’t registered for redraw, you will first need to set-up redraw by completing the Home Loan Redraw Form.


Read more about redraw

Adjust Direct Debit

If you are paying more than you need to pay into your loan by direct debit, you can reduce your repayments to the minimum amount required.

Request a call back

Reduce repayments

If you are ahead on your repayments and have had this home loan for more than 12 months you may consider reducing your repayments.

This option is available depending on the amount of extra funds you have paid into your loan.

Request a call back

Defer repayment

If you've lost your job or suffered loss of income as a result of COVID-19, you can apply to defer mortgage repayments for three months with an extension for a further three months after review.

  • The deferred interest will be capitalised and any deferred principal repayments will need to be paid off during the remainder of your loan term. This means your loan repayments will be higher after the 3 month deferral period.

  • All requests are through the online registration form. Due to the unprecedented volume of requests, your application may take time to process.  Please do not submit more than 1 form (unless we request otherwise, by direct communication with you), as it will delay processing your request.

  • We are receiving a large number of calls so if you phone us, you may experience a significant delay. If possible, please complete the online form.


Bank of Melbourne customers who have lost their job or suffered loss of income as a result of the COVID-19 situation can contact us for 3 months deferral on their home loan repayments - with extension for a further 3 months available after review.

See what else we're doing to help

We've always support our customers and community through the good and tough times.  We will continue to be here for you as the COVID-19 situation evolves.

Read more


The Detail

* Redraw fees may apply, for more details please visit  

The information on our website is prepared without knowing your personal financial circumstances. Before you act on this or any advice, please consider if it’s right for you.