We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.
We know this is an unprecedented situation and we’re receiving a very high volume of enquiries. If you have submitted the form for support with your home loan or any personal products, we’ll be in touch regarding your application. We want to assure you that we’re here to help you and here’s some options you may like to consider:
You may have insurance that may cover you in the event of illness or involuntary unemployment. If you have this insurance, please check your Product Disclosure Statement.
For Consumer Credit Insurance 1300 655 489.
To lodge a claim on your Home Loan Protection insurance or BT life policy or for any queries call 132 135.
If you’re ahead on repayments, you will have available funds in your home loan that you may access.
If you’ve already registered for redraw via Internet Banking, you can transfer your available funds into your preferred account online.
If you haven’t registered for redraw, you will first need to set-up redraw by completing the Home Loan Redraw Form.
If you are ahead on your repayments and have had this home loan for more than 12 months you may consider reducing your repayments.
This option is available depending on the amount of extra funds you have paid into your loan.
If you've lost your job or suffered loss of income as a result of COVID-19, you can apply to defer mortgage repayments for three months with an extension for a further three months after review.
Bank of Melbourne customers who have lost their job or suffered loss of income as a result of the COVID-19 situation can contact us for 3 months deferral on their home loan repayments - with extension for a further 3 months available after review.
* Redraw fees may apply, for more details please visit www.bankofmelbourne.com.au/personal/home-loans/manage/redraw
The information on our website is prepared without knowing your personal financial circumstances. Before you act on this or any advice, please consider if it’s right for you.