Phone solutions

Convenient and flexible credit card payments via phone
  • Want to offer your customers the convenience of paying by credit card over the phone?
  • Have a customer service agent answer the phone or use interactive voice recognition (IVR).
  • Tailor a fully customised solution to suit your business needs and branding.
Overview

Interactive Voice Recognition (IVR)
  • Customised and convenient automated payments with an IVR solution.

Call Centre Payments
  • Would you prefer to offer your customers a live voice on the phone when processing credit card payments? Our Call Centre Payments may be your answer.
IVR

Interactive Voice Recognition (IVR)

Friendly, customised and convenient automated payments via phone

  • Accept real-time payments from your customers over the phone 24/71
  • Receive same day payment with Bank of Melbourne accounts2
  • Tailor a fully customised solution to suit your needs and branding.

Overview

How it works
  • Your customers call your designated sales number and a recorded voice takes them through paying by their preferred method
  • Voice recognition, or instructing your customer to enter numbers directly into the phone's keypad
  • It's easy to set up and you have complete control.

Benefits
  • Payments accepted 24/71 which means you're always open for business
  • Automated system so you can set and forget
  • Interactive Voice Recognition solution can be customised to your own business needs
  • Can be used as a bill payment service.

Features
  • Accepts major cards such as Visa, Mastercard® and American Express®3
  • Same day settlement for Bank of Melbourne accounts if received before 9pm (EST).
  • Detailed online reporting
  • Easy to set up, cost-effective to run and requires no maintenance
  • Can be customised to suit your business
Call Centre

Call Centre Payments

Process payments through an outsourced call centre

  • Offer your customers a voice at the end of the phone to process credit card payments, without the burden of resourcing it yourself
  • A Call Centre Payment processing facility enables you to accept real-time payments via credit card 24/74
  • Provide your customers with an easy way to purchase your products or pay outstanding invoices by phone.

Overview

Benefits
  • Added convenience and flexibility for your customers
  • Enables you to outsource payment collection so you can concentrate on running your business
  • Same day settlement for Bank of Melbourne accounts if received before 9pm (EST).
  • Detailed online reporting
  • Customised to suit your business.

Features
  • Accepts all major cards such as Visa, Mastercard® and American Express®
  • Ability to process numerous transactions via one facility
  • Varying levels of access available, such as administration access and call centre staff access
  • Real time transactions
  • Pre-authorisation available.
How to apply

Call us
  • Talk to a payment solutions specialist on 1300 332 266 Monday to Friday 8am – 6pm (EST)

Visit a branch

What you’ll need

How to apply

Call our payment solutions specialists

on 1300 332 266 Monday to Friday 8am - 6pm (EST)

Visit a branch

The Detail

Conditions and fees apply. 

All applications for a Bank of Melbourne payment solution are subject to approval.

American Express® is a registered trademark of American Express Company.

Diners Club® is the registered trademark of Diners Club International Limited

Mastercard® is a registered trademark of Mastercard International Incorporated.

1 Subject to systems maintenance and availability.
2 Same day settlement for Bank of Melbourne accounts if received before 9pm (EST).
3 If you want to accept American Express or Diners, you'll need to enter a separate merchant agreement with these organisations.
4 Dependent on operational hours of selected call centre solution.