How it works
Logon to the Bank of Melbourne App and tap Services in the bottom menu
Under My Cards, select Reissue damaged or expired card and choose a card to reissue
Follow prompts to confirm details, reason for reissue and delivery, then tap Submit. To confirm tap Done.
Why request a card reissue?
Expiring card replacement
When your current card is due to expire, we’ll automatically send you a replacement by the end of the month. If you need a replacement card sooner, ask for a reissue online.
Damaged or won’t tap
If your card is still current and not due to expire within the next month and is damaged, faded, or won’t tap, you can request a replacement card online.
What you need to know when requesting a replacement card
- To receive your replacement card, you must ensure your address is current and your account is in order.
- If you've never used your card, you'll need to do so at least once, so it can be reissued before the expiry.
Have everything you need?
You'll need to be registered for Internet Banking before logging onto the Bank of Melbourne App to use this feature.
Can’t remember your login details? Find your Customer Access Number or reset your security code and password online before you get started.
Credit Card FAQs
Here are the answers to frequently asked questions about managing your credit card.
Learn more about how to get the most out of the Bank of Melbourne App.
Read the at bankofmelbourne.com.au before making a decision and consider whether the product is right for you.
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