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Supported devices

Mobile Banking - Supported devices and operating systems

Our Mobile and Tablet Banking apps and mobile site (when searching via browser bankofmelbourne.com.au) are available on a wide range of devices with Android and iOS operating systems.

While we support many devices, experiences and performances may vary, certain features are not available on jailbroken or rooted devices.

Remember to keep your mobile banking app up-to-date to access the full range of features and the latest enhancements, including stability improvements.

  Apple (iOS) Android
Minimum Supported Operating System    
Smartphone app iOS 9* or above. 5.0* or above.
Tablet apps iOS 8* or above. The Android tablet app is no longer available.  You can access your banking by logging into Internet Banking at bankofmelbourne.com.au. Requires Android 2.3.3 or above. 
Mobile site (bankofmelbourne.com.au using your mobile device browser) iOS 4 or above. 2.3.3 or above.
Features    
Homescreen menu (Branch ATM locator, Business Banking, Pay to mobile, FX calculator, etc)
  •  iPhone iOS 9* or above.
  •  Version 7.0 of the Bank of Melbourne Mobile Banking app or above.
  • Android Smartphone with Android 5.0 or above.
  • Version 5.3 of the Bank of Melbourne Mobile Banking app or above.
Fingerprint logon
  • iPhone iOS 9* or above.
  • Version 6.42 of the Bank of Melbourne Mobile Banking app or above.
  • iPhone 5s or above
  • Android devices 6.0 and Samsung Android 5.0 and above with fingerprint technology.
  • Version 6.5 of the Bank of Melbourne Mobile Banking app or above.
Cardless Cash
  • iPhone iOS 9* or above.
  • Version 7.3 of the Bank of Melbourne Mobile Banking app or above
  • Android Smartphone with Android 5.0 or above.
  • Version 5.3 of the Bank of Melbourne Mobile Banking app or above.
4 digit passcode
  • iPhone iOS 9* or above.
  • Version 6.0 of the Bank of Melbourne Mobile Banking app or above.
  • Android Smartphone with Android 5.0 or above or above.
  • Version 5.3 of the Bank of Melbourne Mobile Banking app or above.
Quick Balance
  • iPhone iOS 9* or above.
  • Version 5.5 of the Bank of Melbourne Mobile Banking app or above.
  • Android Smartphone with Android 5.0 or above.
  • Version 5.3 of the Bank of Melbourne Mobile Banking app or above.
Tap & Pay n/a

Tap & Pay is available on the following Samsung Galaxy devices and is only compatible with devices purchased in Australia.

  • S4 (models i9505, i9506 & i9507)
  • S5 (model SM- G900I)
  • S5 Mini (model SM- G800Y)
  • S6 (model SM-G920i)
  • S6 Edge (model SM-G925i)
  • S6 Edge Plus (model SM-G928)
  • Note III (models SM- N9005 & SM-N9007)
  • Note IV (model SM- N910G)
  • Note Edge (model SM-N915G)
  • Note 5 (model SM-N920I)
  • Alpha (model SM-G850Y)
  • Samsung S7 (model SM-G930F)
  • Samsung S7 Edge (model SM-G935F)
  • S8 (GP50F, G950FD)
  • S8+ (G955F)
  • A5 (A510F, A510Y/DS)
  • Note 8 (SM-N950F)
  • A7(A710F)

Devices with offshore firmware are not supported for Tap & Pay. This may include devices purchased from eBay and Kogan.

Please note the Tap & Pay feature is supported on certain devices that are running certain versions of the Android operating system. If you update your Android operating system on your device you may lose access to the Tap & Pay feature.

Minimum supported operating system is 4.4 and maximum supported operating system is 7.0.

3D Touch
  • iPhone 6s, 7 and above with iOS 9* or above.
  • Version 8.5 of the Bank of Melbourne Mobile Banking app or above.
Not available
Face ID
  • iPhone X
  • iOS 11 or above
  • Version 9.0 of the St.George Mobile Banking app or above.
Not available

*Smartphone and Tablet apps have been optimised to run best with these operating systems. If you already have the app but are unable to update your operating system you may still be able to use the app, however you may find it runs slower and that some features are no longer available.

Windows users

From 31st March 2016, when you login to your app or bankofmelbourne.com.au using your Windows web browser you will be redirected to the new version of Mobile Banking where you can access the full range of features and services available. 

 

Business Banking App

  Apple (iOS) Android
Operating System    
Smartphone app iOS 9 or above. 4.1 or above.
Mobile site (bankofmelbourne.com.au using your mobile device browser) iOS 7 or above. 4.1 or above.

Wearables (Smart Watch)

Wearable device Operating system App version
Apple Watch iOS 8.2 or above. Version 7.2 of the Bank of Melbourne Mobile Banking app or above.
Sony Android Smartphone with Android 4.1 or above. Version 4.1 of the Bank of Melbourne Mobile Banking app. Extension app version 1.0 or above.
Samsung Smart Watch 2 Android Smartphone with Android 4.1 or above. Version 4.1 of the Bank of Melbourne Mobile Banking app. Extension app version 1.0 or above.

Update your mobile banking app

Update your mobile banking app to access the full range of features and the latest enhancements, including stability improvements.

1. Check your version

Open the Bank of Melbourne Mobile Banking app and tap the menu button (three red dots) located at the top left hand side of the screen. The version number is displayed at the bottom of the screen.

2. Update your app

It’s easy to upgrade to the latest version - just follow these steps:

Android:

  1. Open the Play Store app and slide out the left hand menu.
  2. Tap on My apps, to see apps that have an available update.
  3. Look for the banking app icon and tap on Update

iOS devices:

  1. Open the App store app on your iPhone
  2. Tap the Updates icon at the bottom of the screen
  3. Select Bank of Melbourne Mobile Banking app or Update all.

3. Set and forget! 

Set up automatic app upgrades so you'll always have the latest version.

Android:

  1. Open the Play Store app and slide out the left hand menu
  2. Tap on Settings, then look for Auto-update apps.
  3. Choose whether to download via wifi or using your mobile data (normal mobile data charges apply)

iOS devices: 

  1. Open Settings and scroll until you see iTunes & App Store.
  2. Tap on iTunes & App Store.
  3. Then scroll all the way down towards the bottom until see Automatic Downloads.
  4. To turn on automatic app updates, tap in the white oval next to Updates.

Need help?

Refer to the FAQs under the menu in the app or on the Mobile Banking Internet page. Alternatively, to speak to a Mobile Banking expert, call 1300 555 203, 24 hours, 7 days a week.