Tablet Banking FAQs

iPad users can download the latest app from the App Store

The Android tablet app is no longer available for download. Android tablet users can access banking by going to stgeorge.com.au and logging in to Internet Banking. If you have questions about using Internet Banking, see our Internet Banking FAQs.

Logging on to Tablet Banking app is easy. Simply:

1.             Enter your 16-digit credit or debit card number or the Customer Access Number provided when you first opened your accounts with Bank of Melbourne.

2.             Enter your 4-6 digit number security number you created when first setting up Internet Banking

3.             Enter your Internet Banking password

4.             Click the Logon button

You can choose to save your card/access number and security number. Simply tick ‘Remember me’.

There are two ways to transfer funds or make a payment from the accounts screen:

1. On the accounts screen tap ‘Transfer and pay’
2. Select the ‘From’ account
3. Select who to pay (you can also search for the payee), the amount and the payment date.

Or

1. Touch the ‘From Account’ until the coin appears.
2. Drag the coin toward the account you want to transfer money into.
3. Drop the coin into that account.
4. The funds transfer screen will appear with the ‘From Account’ and ‘To Account’ pre-populated based on your selection and follow the prompts.

1. On the accounts screen tap ‘Transfer and Pay’.
2. Select the ‘From’ account
3. From here you have two options:
   1. In the ‘To’ field, tap on the Billers icon then scroll through the list and select the correct BPAY biller. To add a new BPAY biller tap ‘Add new’ (on the right of the search box)
   2. Use the Search box, just start typing the BPAY name or Biller Code and then choose from the selection shown.
4. Follow the prompts to complete your payment.

BPAY® is a registered trademark of BPAY Pty Ltd. ABN 69 079 137 518.

Please note, you can only make overseas transfers to international payees that you have set up in Internet Banking. If you’d like to add a new international payee please do this in Internet Banking.

1. On the accounts screen tap ‘Transfer and Pay’

2. Select the ‘From’ account.

3. In the ‘To’ field, tap on the O/Seas icon then select the correct beneficiary. Or use the Search box, just start typing the name of the beneficiary and then choose from the selection shown.

The beneficiary’s account details and currency will then be pre-populated in the transfer and pay screen.

Yes. On the accounts screen tap Scheduled, then Scheduled payments, then Create a scheduled payment. 

Yes. You can set up a recurring payment for a specific amount. However, you can't schedule a recurring payment for the 'minimum' or 'full amount'.

Yes. You can place a scheduled payment on hold or release a scheduled payment that has been placed on hold. You can also delete a scheduled payment you've previously set up. On the accounts screen tap Scheduled, then Scheduled payments, then tap the payment to see the hold and delete options.

Yes. You can view any scheduled payments due to come out of your account in the next 7 days, or select view all. On the accounts screen tap Scheduled, then Scheduled payments. 

Yes. You are able to open a range of accounts and apply for products. Under your list of accounts, tap 'Open a new account’ to see more details about specific accounts and open/apply.

Yes, the minimum amount for opening a Term Deposit is $1,000.

Yes, all of the same rules apply regardless of how you open an account.

Yes, you have 3 business days to “activate” the account or deposit funds into the account once you have opened it.

Yes, once you open an account on your tablet, you are automatically registered for Internet and Phone banking (if you are not already registered).

To use Tablet Banking, your web browser must be configured to accept ‘cookies’.

To enable cookies on your iPad^®:

1. From your iPad home screen, select ‘Settings’
2. Select Safari>Accept Cookies
3. Select ‘From visited’

To enable cookies on your Android Tablet:

1. Open your web browser
2. Tap the menu key
3. Tap Settings
4. Tap Privacy and security
5. Make sure ‘Accept cookies’ is checked

For most Android devices the above steps should work. However, some manufacturers and web browsers may require you follow different steps. If the above steps don’t work we suggest you search online for how to accept cookies for your device/web browser.

This error occurs when you do NOT have JavaScript enabled on your mobile device.

To enable JavaScript on your iPad^®:

1. From your iPad home screen, select ‘Settings’
2. Select Safari
3. Switch ‘ON’ JavaScript

To enable JavaScript on your Android Tablet:

1. Open your web browser
2. Tap the menu key
3. Tap Settings
4. Tap Advanced (or Content Settings)
5. Make sure ‘Enable JavaScript’ is checked

For most Android devices the above steps should work. However, some manufacturers and web browsers may require you follow different steps. If the above steps don’t work we suggest you search online for how to enable JavaScript for your device/web browser.

Yes. Tablet Banking has the same security and authentication procedures as regular Internet Banking. You can bank at your convenience and be confident that your personal information is being protected.  

In the unlikely event that an unauthorised transaction does occur (and it is clear you have not contributed to the losses, subject to the account’s terms and conditions of use) we will refund the full amount. 

Notifications and alerts enable you to receive specific information regarding account balances, deposits and withdrawals to be sent to you automatically as a notification, SMS or email.

You can set up the following types of notifications and alerts:

• Balance - get the available balance of your nominated account at the beginning of the day.
• Withdrawal or Authorisation - enjoy peace of mind knowing your direct debits or loan repayments have been made. Choose the Authorisation Alert to keep a step ahead of fraudsters and be notified of each new credit or debit card authorisation.
• Deposit - keep track of your salary payment or other direct credits.
• High Balance - don’t max out your credit card. Be informed when your balance reaches a pre-determined limit.
• Dishonour - get notified when an account has been overdrawn by a cheque, direct debit or periodical payment.
• Low Balance - avoid overdrawing your account. Receive alerts when your balance reaches a pre-determined limit.

You can choose to receive alerts by email, as a notification or via SMS.

Notifications and email alerts are free. SMS Alerts are charged at $0.25 per SMS except for the Complete Freedom account which receive free SMS Alerts

Login to the app then tap ‘Services’ , then ‘Notifications and alerts’ and follow the prompts.

To see the notifications option you need to have notifications enabled for the Tablet Banking app within your device’s settings.

For iPad, follow the steps below:

1. Tap 'Settings'
2. Tap 'Notifications'
3. Tap the Bank of Melbourne app
4. Change 'Allow Notifications' to on.

If you now close the app and then login again the notifications option should appear next to the SMS and email alert options.

For most Android™ phones the below steps should work. However, for some phone manufacturers the steps may be different. If these steps don’t work we suggest searching online for how to enable notifications for your phone.

1. Go into your phones Settings
2. Tap 'Apps' or 'Application manager'
3. Tap the Bank of Melbourne app
4. Tap the tick box next to Notifications so the tick is showing

If you now close the app and then login again the notifications option should appear next to the SMS and email alert options. 

Yes. From the accounts screen just tap ‘Services’, then ‘Notifications and alerts’.  Then tap on the alert and tap either ‘Delete’ or ‘Change’.  

No - you need to be connected to the internet to receive notifications.

Please note, if you are disconnected from the internet when notifications are sent to you, when you reconnect you may only receive the most recent notification. If you are regularly disconnected from the internet we recommend using SMS or email alerts to ensure you don’t miss any messages.

The calculator and the calendar are in the 'Transfer and Pay’ section. Select Make a Payment and you’ll see the calculator icon in the Amount field. The calendar is at the end of the 'Pay On’ field.

The BPay section is inside the 'Transfer and Pay’ section, once there tap on the 'To’ button, then tap  the  address book, then tap  the Billers icon.

If you ever misplace any of your cards you can put a temporary lock on it that prevents any unauthorised transactions taking place again and it will be ready to use immediately. If your card is locked and you need to access cash, simply generate a Cardless Cash code from within the Mobile Banking app to withdraw cash from an ATM without your card.

To lock your card, either:

• Go to 'Services'
• Go down to 'Your Cards'
• Select  'Lock Card'
• Choose the card you wish to lock
• Press the lock icon next to the card number
• You should now receive confirmation that your card is locked

OR

• Select your account
• Choose the ‘Services’ menu
• Select ‘Lock Card’
• Choose the card you wish to lock
• Press the lock icon next to the card number
• You should now receive confirmation that your card is locked

If you find your card you can easily unlock your card by either:

• Clicking on 'Review now' from your Account dashboard page.  If you have locked one of your cards there will be a message that should appear. This will bring up your locked card
• Press the lock icon next to the card number of the locked card
• You will now receive confirmation that your card is unlocked

OR

• Select your account
• Choose the 'Services' menu
• Select 'Lock Card'
• Unlock your card by clicking on the unlock icon next to the card number

Once you unlock your card it will be available and ready to use immediately

If you cannot find your card you can report your card Lost or Stolen by selecting the "Lost or Stolen" option in the Services menu.

Your card will then be cancelled and a replacement card will be sent out to your home address.

The best way to access money whilst your card is locked is by using Cardless Cash.

No new card transactions can occur during the time that the lock is placed on your card.

There are two different types of regular payment and the type of your payment you have set up will determine whether the payment will pay out.

Direct Debit: A Direct Debit is set up using your BSB and Account number and is linked to your account and not specifically to your card, this means that Direct Debits will continue to pay out when your card is locked.
Recurring Payment: A Recurring Payment is set up using your Card Number and is linked directly to the specific card that you have locked, this means that this payment will not pay out when your card is locked.

All of your Direct debits will appear on your account in the 'Scheduled Payments' list in the 'Payments' section of your account. Recurring payments will not appear in this list.

For more information about the difference between direct debits and recurring payments, please see this page; https://www.bankofmelbourne.com.au/personal/credit-cards/manage/recurring-payments-free-trials

Yes, you will still receive all of your payments during this time.

If you suspect that there has been fraudulent activity on your account please call us immediately on 1800 028 208.

For more information visit https://www.bankofmelbourne.com.au/personal/credit-cards/concerned-about-fraud