We use cookies to secure and tailor your web use. Our notice explains how we use cookies and how you can manage them. By continuing to use this site we assume you're ok with our notice.
Tablet Banking FAQs
Getting started
Making a transfer or payment
- How do I transfer funds or make a payment?
- How do I make a BPAY payment?
- How do I make an Overseas funds transfer?
- Can I schedule a transfer for a later date or set up a recurring payment?
- Can I schedule a recurring payment to my Credit Card?
- Can I hold or delete a schedule payment I have set up?
- Can I view scheduled payments that I've set up?
Opening an account
- Can I open an account via Tablet Banking?
- Is there a minimum amount that I need to deposit to open a Term Deposit via Tablet Banking?
- Do the same rules apply if I open an account on my tablet or at a branch?
- Can I open an account via Tablet Banking and then deposit the funds at a later time?
- If I am a new customer, can I open an account and access Internet and Phone banking?
Notifications and Alerts
- What are notifications and alerts?
- What kind of notifications and alerts can I set up?
- How do I receive notifications and alerts?
- Is there a cost for receiving notifications and alerts?
- How do I setup notifications and alerts?
- I want to set up a notification but I can only see SMS and email alert options. How do I fix this?
- Can I delete or change my notifications and alerts?
- Will I receive notifications if I'm not connected to the internet (e.g. Wi-Fi, 3G etc)?
Lost Card
- What is lock card?
- How do I lock my card?
- How do I unlock my card?
- How long does it take to unlock my card?
- What happens if I can't find my card?
- How do I access money if my card is locked?
- Can any new transactions occur on my account whilst it is locked?
- What happens to regular payments during the time my card is locked?
- Can I still receive money whilst my card is locked?
- What happens if I think that there is fraud on my account?