Mobile Banking App

What's on offer?
Have what you need?
Get the App
FAQs

Get started on the Bank of Melbourne App

Quick Logon

Logon with FaceID, your fingerprint, a security number, or a password.

Manage your accounts

Make payments and transfers, check transactions, and track account balances.

Push Notifications

Receive handy alerts to track your finances

What’s on offer

Only in the App

Get more out of your banking with these features only in the Bank of Melbourne App.

24/7 virtual assistant available

Our virtual assistant Mel is available 24/7 in your Bank of Melbourne App and Internet banking to answer your everyday banking questions. Mel can give you instant support online, so you don’t need to call us or visit a branch.

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How we protect you

Safeguarding your financial and personal information is our top priority.

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Have everything you need?

You'll need to be registered for Internet Banking before logging onto the Bank of Melbourne App to use this feature.

Can’t remember your logon details? Find your Customer Access Number or reset your security code and password online before you get started.

Reset logon details

Download the Bank of Melbourne App

Mobile Banking FAQs

What’s the difference between Internet Banking and Mobile Banking

Mobile banking gives you access to your bank wherever you are. There are features only available in the App such as Quick Logon, and Push Notifications, and it’s regularly updated with new features. You can view a list of our supported devices here.

For some services you will still need to access Internet Banking

How do I logon for the first time?

Download the app and tap “Logon” on the homescreen
Enter your Customer Access Number (which you would have been provided upon registering for Internet or Mobile Banking)
Enter your 4-6 digit Security Number
Enter your password
If you’d like to setup quick logon (FaceID*, Fingerprint*, Security Number, or Password), tap “set up quick logon”
Tap “Logon to mobile banking”

How do I change my preferred logon method?

Tap the cog icon in the top right corner of the Mobile Banking homescreen to setup or change your Quick logon method
Tap on the ‘Quick logon’ link under the ‘Settings’ heading.
Choose your preferred logon method (listed below) and follow the prompts:
1. Fingerprint* (for iPhone 5S or above with iOS9 or above, or a compatible Android device)
2. Face ID* (for iPhone X or above)
3. Security Number
4. Password

Check our list of compatible devices to see if your device is compatible.

Where do I find other services?

Where do I find messages?

Ways to pay

Pay on the go simply and securely from your mobile device at millions of stores worldwide, where contactless payments are accepted.

Supported Devices

Our mobile apps and mobile site (bankofmelbourne.com.au via browser) are available on a wide range of mobile devices and tablets with Android and iOS operating systems.

Terms and conditions

Before using Internet and Phone Banking please read the Terms and Conditions for Internet Banking and Phone Banking.

The Detail

Read the Internet and Phone Banking Terms and Conditions (PDF 471KB) at bankofmelbourne.com.au before making a decision and consider whether the product is right for you.

*Only available on compatible devices

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google LLC.

Bank of Melbourne Mobile Banking App