We understand that any separation can be a time of financial difficulty. In some cases, financial worry can be a barrier to leaving a violent situation. Customers experiencing domestic and family violence who would like to discuss financial difficulty or concerns in relation to debts owed to Bank of Melbourne, including payment of joint loans, can call the Priority Assist team directly on 1800 065 671. The team will determine assistance on a case by case basis, which may include for example:
- Giving you time and space, for example varying loan repayments and / or extending terms for short term financial relief until you are able to discuss your longer-term plans.
- Reviewing your banking needs. For example, you might consider switching to a low rate credit card.
We can help you to work through your financial arrangements and separate them from your family member, where possible. We understand that gaining financial self-sufficiency can often be the difference between staying in or leaving a violent situation.
We can help you build your money management skills using the free learning resources available through Westpac’s Davidson Institute. You can also access a range of Money Health Calculators and Toolkits on the ASIC website.
In some cases, we may refer you to an independent and free financial counselling service. A financial counsellor can help you with your overall financial situation, advise you on what other benefits or support you might be entitled to, and refer you on to the appropriate family violence support services in your local area.