Interactive voice recognition

Friendly, customised and convenient automated payments with an IVR solution

If you want a unique solution for your payments and want to be able to accept payments from customers 24/7, our Interactive Voice Recognition (IVR) is a great solution. With IVR, your customers phone your designated sales number and a recorded voice talks them through their payments or query. IVR works either by voice recognition, or by instructing your customer to enter numbers directly into their phone’s numeric keypad. It’s easy to set up and you have complete control.

  • Tailor a fully customised solution to suit your needs and branding
  • Accept real-time payments from your customer over the phone at any time
  • Receive same day payment with Bank of Melbourne accounts
  • Easy to set up and modify

Features

Key features
  • Payments accepted 24/7
  • Established by an experienced Solutions Partner
  • Automated system requires minimal human intervention
  • Interactive Voice Recognition solution can be customised
  • Can be used as a bill payment service

Benefits

Key benefits
  • Accepts Visa, Mastercard, American Express, Diners and JCB*
  • Same day settlement for Bank of Melbourne accounts
  • Detailed reporting available online
  • 24/7 processing is convenient for customers and means you’re always open for business
  • Easy to set up, cost-effective to run and requires no maintenance
  • Fully customisable scripts to suit your business
  • No hidden fees or charges

Find out more

Contact us
  • For more information call our dedicated Payment Solutions Specialists on 1300 332 266 Monday to Friday 8am - 6pm (EST).
  • Helpdesk 1300 650 977

Visit a branch

Find your nearest branch

All applications for a Bank of Melbourne payment solution are subject to approval.
*If you want to accept American Express, Diners Club or Japan Credit Bureau, you will need to enter into a separate merchant agreement with these organisations.