From December 2018, the Tap & Pay feature will be removed from our mobile banking app to make room for exciting new changes. We are introducing a new mobile payment wallet to help you continue to pay everywhere you do now on eligible cards. Find out more about alternative ways to pay on the go, including Google Pay here.
Tap & Pay is a Mobile Banking app feature that allows you to set up your eligible personal Visa and Mastercard® debit and credit card(s) on your compatible Samsung phone(s) to make payments at contactless terminals using Near Field Communication (NFC) technology. Payments are fast and secure and backed by our Fraud Money Back Guarantee.
Login to the Mobile Banking app and select the Tap & Pay icon located at the bottom of the screen and follow the Tap & Pay set up prompts to add your cards. The majority of personal Visa and Mastercard® debit and credit cards are eligible to be set up for Tap & Pay. Only eligible cards will appear for you to add.
Yes, you can use your mobile banking device to process a refund just as you would with your physical credit or debit card. Simply unlock and hold the back of your mobile banking device near the merchant's contactless terminal and enter your PIN for the refund to be processed.
You can switch-off Tap & Pay payments in your phone’s Near Field Communication (NFC) settings at any time. To disable or remove a card(s) from Tap & Pay please contact Bank of Melbourne on 1300 248 646 (within Australia) or +61 3 8536 7870 from overseas.
Security is a priority for Bank of Melbourne. There are several security measures to ensure paying with Tap & Pay is safe and secure.
All payments are backed by our Fraud Money Back Guarantee which reimburses cardholders for unauthorised transactions where the cardholder has not contributed to the loss and has notified us promptly of the transactions subject to the Internet and Phone Banking Terms and Conditions.
Our fraud monitoring team monitor payments transactions 24/7 and will contact you should they identify anything suspicious on your account.
No. You will not be able to make Tap & Pay payments if your phone has Near Field Communication (NFC) turned off. Turning off NFC will not affect your ability to access and use any other Mobile Banking app features.
If you lose your phone or suspect it has been lost or stolen, contact Bank of Melbourne Card Services on 1300 555 203 (within Australia) or +61 3 8536 7870 from overseas to arrange for the card(s) on your phone to be cancelled/blocked.
To report suspected fraud contact Bank of Melbourne Card Services on 1300 555 203 (within Australia) or+613 9982 4186 from overseas. To dispute a transaction you should follow the standard procedures. For more information visit the Dispute a credit card transaction page.
If you delete the Mobile Banking app , the Tap & Pay card(s) set up will remain on your phone. To request card(s) to be closed, contact Bank of Melbourne Card Services on 1300 555 203 (within Australia) or +61 3 8536 7870 from overseas.
Occasionally you may find that you can't Tap & Pay at certain contactless terminals. This may be due to the type of terminal, specifically terminals that authorises payments offline. Offline contactless terminals may be found in vending machines, parking meters, cruise ships, etc.
Offline terminals do not connect with Visa, Mastercard®, and our networks. Instead, they capture your account information and process the payment at a later time. This means that offline terminals can't process Tap & Pay payments. If you are unsuccessful in making a Tap & Pay payment, make the payment with your plastic card instead.