As of December 2018, you can no longer add new or replacement cards to Tap & Pay. If you have an existing card in Tap & Pay, you can continue using Tap & Pay to make payments and update your security settings. Any payments you make with Tap & Pay will be covered by the existing Terms and Conditions for Internet Banking and Phone Banking (effective 31 October 2018). You can read the Terms and Conditions applicable to Tap & Pay here.
We’re always looking to provide you with more ways to pay and have introduced new mobile payment wallets to help you continue to pay everywhere you do now on eligible cards. You can find more information about alternative ways to pay here.
Tap & Pay is a Mobile Banking app feature that allows you to make payments at contactless terminals using Near Field Communication (NFC) technology. Payments are fast and secure and backed by our Fraud Money Back Guarantee. From 7 December 2018, you will no longer be able to add new or replacement cards to Tap & Pay, but can continue to make payments and update security settings for any cards that are currently enrolled in Tap & Pay.
Yes, you can use your mobile banking device to process a refund just as you would with your physical credit or debit card. Simply unlock and hold the back of your mobile banking device near the merchant's contactless terminal and enter your PIN for the refund to be processed.
You can switch-off Tap & Pay payments in your phone’s Near Field Communication (NFC) settings at any time. To disable or remove a card(s) from Tap & Pay please contact Bank of Melbourne on 1300 248 646 (within Australia) or +61 3 8536 7870 from overseas.
Security is a priority for Bank of Melbourne. There are several security measures to ensure paying with Tap & Pay is safe and secure.
All payments are backed by our Fraud Money Back Guarantee which reimburses cardholders for unauthorised transactions where the cardholder has not contributed to the loss and has notified us promptly of the transactions subject to the Internet and Phone Banking Terms and Conditions.
Our fraud monitoring team monitor payments transactions 24/7 and will contact you should they identify anything suspicious on your account.
No. You will not be able to make Tap & Pay payments if your phone has Near Field Communication (NFC) turned off. Turning off NFC will not affect your ability to access and use any other Mobile Banking app features.
If you lose your phone or suspect it has been lost or stolen, contact Bank of Melbourne Card Services on 1300 555 203 (within Australia) or +61 3 8536 7870 from overseas to arrange for the card(s) on your phone to be cancelled/blocked.
To report suspected fraud contact Bank of Melbourne Card Services on 1300 555 203 (within Australia) or+613 9982 4186 from overseas. To dispute a transaction you should follow the standard procedures. For more information visit the Dispute a credit card transaction page.
If you delete the Mobile Banking app , the Tap & Pay card(s) set up will remain on your phone. To request card(s) to be closed, contact Bank of Melbourne Card Services on 1300 555 203 (within Australia) or +61 3 8536 7870 from overseas.
Occasionally you may find that you can't Tap & Pay at certain contactless terminals. This may be due to the type of terminal, specifically terminals that authorises payments offline. Offline contactless terminals may be found in vending machines, parking meters, cruise ships, etc.
Offline terminals do not connect with Visa, Mastercard®, and our networks. Instead, they capture your account information and process the payment at a later time. This means that offline terminals can't process Tap & Pay payments. If you are unsuccessful in making a Tap & Pay payment, make the payment with your plastic card instead.
Any changes made to your plastic card(s) will also apply to the card(s) set up in Tap & Pay. As an example, if you report your plastic card lost or stolen, your Tap & Pay card(s) will also be blocked. From 7 December 2018, if your card is reported lost or stolen you will not be able to add your re-issued card to Tap & Pay.