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Customers in need of extra care

We understand there may be times in your life where you, or someone close to you, is in need of extra care. Here’s how we can help.

Financial hardship

A couple suffering from financial hardship are in their home reviewing bills.

Experiencing financial difficulty and worried you can’t pay? Let us help you get back on top of things.

Learn more about financial hardship

Domestic and family violence

A female domestic violence victim is on the bus staring blankly into the distance.

Help in protecting or strengthening your financial independence, managing your finances safely if and when you leave, or rebuilding for a secure long-term future.

Learn more about domestic and family violence

Financial abuse

An elderly woman in a home suffering from financial abuse is staring out the window.

Help if someone manipulates your financial decision-making, or misuses or controls your money, financial resources, or property or assets without your knowledge or consent.

Learn more about financial abuse

Living with dementia

An elderly couple sitting close together looking out into the distance.

Helping Australians living with dementia remain financially independent for as long as possible and be less vulnerable to financial abuse.

Learn more about living with dementia

Dealing with bereavement

Female hands holding onto a cup of tea.

The loss of a loved one is a really difficult time. We understand that important matters and financial decisions can seem overwhelming – we are here to help.

Learn more about dealing with bereavement

Dealing with fraud or scams

A mother at home browsing the internet on her home computer.

Helping to safeguard your personal and financial information, as well as some steps to take to help protect yourself.

Learn more about dealing with fraud or scams