Contact us
Get fast, secure support and connect straight to the relevant team when you contact us through the App.
Do more of your banking in the App
Payments & Transfers
Contact us in the App
In the Bank of Melbourne App
You’ll need to be registered for Internet Banking before logging onto the Bank of Melbourne App to use this feature.
- Tap Contact us on the bottom menu
- Select a product or service. You can choose to call or self-serve your enquiry.
In Internet Banking
- Select Chat with us on the main dashboard.
24/7 online support available
Need help with your banking? Our virtual assistant Mel is available 24/7 in your Bank of Melbourne App and Internet Banking to answer your everyday banking questions. Mel can give you instant support online, so you don’t need to call us or visit a branch. To speak directly to a person, use Contact us via Mobile Banking in the Bank of Melbourne App for a fast way to get support.
Support & accessibility
National Relay Service
Bank of Melbourne welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number 03 8536 7889 when asked by the Relay Officer.
Interpreter Services
Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 13 22 66.
Stay Safe and Protected
Explore our Security Centre to learn about the latest scams and how to protect yourself from fraudsters. We offer a range of security features in our App and your Internet Banking to help keep your money safe when banking with us. Learn more.
Need to download the Bank of Melbourne App?
Phone directory & contact details
13 22 66 – 8am – 8pm Monday to Friday (excluding public holidays)
+61 2 9155 7870 (from overseas)
Applying for financial hardship support
Tough times can happen to anyone. Find out how we can help with financial hardship, domestic violence, financial abuse, gambling and more.
The Detail
Read the Internet and Phone Banking Terms and Conditions (PDF 626KB) at bankofmelbourne.com.au before making a decision and consider whether the product is right for you.
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Pay and Google Play are trademarks of Google Inc.
® Registered to BPAY Pty Ltd ABN 69 079 137 518.