Skip to main content Skip to accessibility page Skip to search input

Existing Customer to connect directly to our customer service team.

Use the app to skip the security questions and talk to the right person

Contact us nowConnect directly to our customer service team.

General enquiries

Need help with your banking? Our virtual assistant Mel is available 24/7 in your Bank of Melbourne App and Internet banking to answer your everyday banking questions. Mel can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use Connect in the Bank of Melbourne App for a faster way to get support.

Find out the latest information on our COVID-19 Customer Support Hub.

National Relay Service

National Relay Service 

If you are Deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS) and ask for 13 22 66. You will need to register with the NRS prior to utilising their service.


Interpreter Services

Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 13 22 66.

For information on all our accessible options, go to:


Personal banking

13 22 66 - 8am – 8pm Monday to Friday (excluding public holidays)

+61 3 8536 7870 (from overseas)


Phone Banking

13 33 22 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)

Business banking

13 82 66 - Mon-Fri 8am-6pm

+61 3 8536 7870 (from overseas)

Business Banking Online Helpdesk

13 82 66 - Mon-Fri 8am-8pm

+61 2 9155 7818 (from overseas)

Claim Unclaimed Money

13 22 66 - 8am – 8pm Monday to Friday (EST) (excluding public holidays)

+61 3 8536 7870 (from overseas)                                                               

Home Loans

13 22 66

Automotive Finance

1300 100 266 - Mon-Fri 8.30am-5.30pm (EST)

Internet & Phone Banking Helpdesk

13 22 66 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)

Report a lost or stolen credit card

1800 772 266 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)

or via Internet Banking

Customer Feedback

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 22 66

Secure Feedback Form


Find a branch or ATM

Postal address

Bank of Melbourne

Locked Bag 20037

Melbourne VIC 3001


Subpoenas relating to Bank of Melbourne should be served on our registered office and addressed to:

The Proper Officer
Bank of Melbourne – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.

National Relay Service

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 22 66.