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Need help with your banking? Our
virtual assistant Mel is available 24/7 in your Bank of Melbourne App and Internet banking to answer your everyday banking questions. Mel can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use
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Find out the latest information on our COVID-19 Customer Support Hub.
Personal banking
Phone Banking
Business banking
Business Banking Online Helpdesk
Claim Unclaimed Money
Home Loans
Automotive Finance
1300 100 266 - Mon-Fri 8.30am-5.30pm (EST)
Internet & Phone Banking Helpdesk
Report a lost or stolen credit card
Customer Feedback
- Make a suggestion
- Lodge a complaint
- Give a compliment
Branches/ATM
Postal address
Bank of Melbourne
Locked Bag 20037
Melbourne VIC 3001
Subpoena
Subpoenas relating to Bank of Melbourne should be served on our registered office and addressed to:
The Proper Officer
Bank of Melbourne – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000
Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.
National Relay Service
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 22 66.