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FAQs

COVID-19 Support: You can now use the contactless ‘tap and go’ function on your card for purchases up to $200# (from the previous limit of $100). This is a temporary increase that is being progressively rolled out, and will be only available on certain Bank of Melbourne cards and payment terminals at certain retailers, so simply follow the prompts at each terminal to determine whether a PIN is required.

Temporary increase to the contactless transaction limit

 

Using your PIN

Need help or want to find out more?

Visit your local branch or call us on one of the numbers below;

  • Personal credit or debit card customers: 13 22 66 (Mon to Sat 8am-8pm)
  • Business or commercial card customers: 13 82 66 (Mon to Fri 8am-6pm)

 

 

 

The Detail

# As at 7 April 2020, the contactless transaction limit has been temporarily increased from $100 to $200. This is a temporary increase that is progressively being rolled out and will be only available on certain Bank of Melbourne cards and payment terminals at certain retailers. Customers are encouraged to follow the prompts at each terminal to determine whether a PIN is required. This increase to the contactless limit is part of an industry-wide response to help reduce the spread of COVID-19. 

^ Available at all Bank of Melbourne ATMs attached to a branch, and selected ATMs not attached to a branch. Mastercard® is a registered trademark of Mastercard International Incorporated. PayPass™ is a registered trademark of Mastercard International Incorporated.

* Find out if your card is eligible