Technical FAQs, internet banking

Here are the answers to frequently asked technical questions about Internet Banking.

What operating systems and browsers are supported with Internet Banking?
How do I find out which version of browser I'm using?
To find out which version of browser you're using, follow these steps.

Microsoft Edge:

Open Microsoft Edge

Select Settings and more at the top of the window, and then select Settings

Then 'About Microsoft Edge’.

Firefox:

Open Firefox

Select the menu button ( ≡ ), then Help

Then 'About Firefox'.

Google Chrome:

Open Google Chrome

On the top toolbar, select the menu icon, then Help.

Then 'About Google Chrome’.

Safari:

Open Safari

From the Safari menu, select About Safari.

Then 'About Safari'.
I am trying to log on to Internet Banking and am getting a plain white screen. What do I do?

You may have a Pop-up Stopper enabled, which will prevent the logon screen from opening. To log on to Internet Banking, you will need to disable it or configure it to accept the Bank of Melbourne logon page. For information on how to do this, you will need to contact your program vendor. Some Pop-up Stopper programs allow you to override them by holding the Shift or Ctrl key down and clicking the logon link at the same time. Once this program is disabled or configured to accept the Bank of Melbourne logon page you will be able to successfully log on to Internet Banking.
I am trying to log on to Internet Banking and am getting the error 'We have identified that your web browser is not currently configured to accept cookies'...

Cookies are required for logon access to our website. A cookie is a small string of text that our website will send to your computer to enable our system to recognise your browser. This cookie will not retrieve any other data from your computer, pass on computer viruses, or capture any personal information. Your browser must be configured to accept cookies. In addition, please ensure that your computer's date and time are correct.
How do I configure my browser to accept cookies?
To enable cookies please find your browser from the list below and follow the instructions.

Microsoft Edge

In the Edge window, select Settings and more > Settings > Privacy, search, and services

Select Cookies to update your settings.

Firefox

Select the menu button, and then select Settings.

Select the Privacy & Security panel to view and update your settings.

Chrome

Select the menu button then Settings

Select Privacy and Security > Third-party cookies, then select your cookie preference.

Safari

In the Safari app choose Safari > Preferences.

Select the Privacy tab and update your settings.
I'm trying to log on to Internet Banking and am getting the error 'We have identified that your web browser does not have JavaScript enabled. As our service requires JavaScript'...
How do I enable my browser for JavaScript?
To enable JavaScript please select your browser from the list below and follow the instructions.

Microsoft Edge

In the Edge window, select Settings and more > Settings > Privacy, search and services

Select Site permissions > All permissions > Javascript

Use the toggle button to change your settings.

Firefox

Type about:config in the address bar; you may have to accept a warning to continue

Find the javascript.enabled preference. This should be true by default; if false you can select reset to return it to the default.

Chrome

Select the menu button then Settings

Select Privacy and Security

Select Site settings

Select Javascript, then Sites can use Javascript.

Safari

Select Safari > Settings, then select Security

Make sure the Enable JavaScript checkbox is selected.