Sometimes issues arise with credit and debit card transactions. If you recognise the business or retailer, the first step should always be to contact them directly to discuss. The types of transactions to follow up on directly with the business or retailer are:
You cancelled a reservation within a business or retailer's cancellation period, but were still charged
You provided your details to a business or retailer and have been charged without your consent
A refund or credit has not been processed, or has been processed as a purchase
The transaction amount differs to what your receipt states
You cancelled a regular payment but were still charged
You were charged multiple times for the same purchase
Goods are not as described or not received
Services have not rendered
Merchandise is defective
If the business or retailer is unknown, unable to be contacted, or if you cannot come to an agreement within a few days, you should lodge a dispute with us via phone, in branch, Internet Banking or Mobile Banking.
Within Internet, Mobile and Tablet Banking you can change your daily ATM and EFTPOS cash withdrawal limit for most credit and debit cards. Your daily limit is the maximum amount of cash you can withdraw from any of your debit or credit cards on any given day. You can change the daily limit to any amount between $0 - $2,000.
The daily limit can be changed for most credit and debit cards except for Corporate and Business Vantage Credit Cards, Freedom Cards, Corporate Debit cards, Heritage Debit cards and corporate accounts.